John Momperousse
West Palm Beach
Summary
Strong leader and problem-solver dedicated to Increasing revenue within Operations. Keeping customers and employees happy is a strong suit as well.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server Assistant
PGA National Resort & Spa
07.2022 - 07.2023
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Ran food out to tables and made sure they went to the right person.
Honeybelle Expeditor
Pga National Resort & Spa
07.2022 - 07.2023
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
Members Club Host
PGA National Members Club
01.2022 - 01.2023
AT&T Sales Representative
Hapi Co
04.2023 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
Server (Members Club)
PGA National Members Club
03.2023 - Current
- Worked effectively in fast-paced environments.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Team Lead / Server Manager
PGA National Members Club
04.2023 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Assistant Manager
Rue21
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
04.2024
Palm Beach Gardens High School
Palm Beach Gardens, FL04.2022
Skills
- Business Development Understanding
- Set Organizational Policies
- Manage Profitability
- Merchandising
- Retail Operations Management
Certification
- Certified - Attract and Engage Customers With Digital Marketing (Coursera)
- Certified - Content Marketing Specialist (Coursera)
Timeline
Assistant Manager
Rue21
09.2023 - Current
AT&T Sales Representative
Hapi Co
04.2023 - 04.2023
Team Lead / Server Manager
PGA National Members Club
04.2023 - Current
Server (Members Club)
PGA National Members Club
03.2023 - Current
Server Assistant
PGA National Resort & Spa
07.2022 - 07.2023
Honeybelle Expeditor
Pga National Resort & Spa
07.2022 - 07.2023
Members Club Host
PGA National Members Club
01.2022 - 01.2023
Associate of Arts - Business Administration And Management
Palm Beach State College
Palm Beach Gardens High School