Summary
Overview
Work History
Education
Skills
Timeline
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John Monahan

Somers Point,NJ

Summary

Experienced gaming professional skilled in managing and dealing table games with precision. Strong focus on team collaboration and adaptable to changing demands. Known for reliability and commitment to achieving results. Expertise includes game rules enforcement, customer interaction, and maintaining positive gaming environment.

Overview

26
26
years of professional experience

Work History

Dual Rate Table Games Dealer

Borgata Hotel Casino and Spa
03.2005 - Current
  • Facilitated engaging gaming experiences for diverse clientele across multiple table games.
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Monitored game integrity and compliance with regulatory standards to ensure fair play.
  • Trained and mentored new dealers on game rules, procedures, and customer interaction techniques.
  • Resolved conflicts and addressed player concerns promptly to maintain a positive gaming environment.

Dual Rate Table Games Dealer

Sands Hotel And Casino
06.1999 - 03.2005
  • Worked flexible hours including nights, weekends, and holidays to accommodate peak traffic times at the casino.
  • Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
  • Promoted responsible gaming practices among guests by monitoring behaviors and intervening appropriately when necessary.
  • Handled high-pressure situations calmly while resolving guest disputes or discrepancies at the table games area.
  • Ensured timely payouts for winning bets while accurately collecting losses from losing wagers.

Education

High School Diploma -

Mainland Regional High School
Linwood, NJ
06.1992

Skills

  • Money handling expertise
  • Quick decision making
  • Exceptional customer service
  • Strong math skills
  • Dispute mediation
  • Game security awareness
  • Casino policy compliance
  • Efficient payout calculations

Timeline

Dual Rate Table Games Dealer

Borgata Hotel Casino and Spa
03.2005 - Current

Dual Rate Table Games Dealer

Sands Hotel And Casino
06.1999 - 03.2005

High School Diploma -

Mainland Regional High School

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