Summary
Overview
Work History
Education
Skills
Timeline
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John Munkberg Jr.

Minnetonka,MN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Service Delivery Coordinator

Retail Tech Inc.
06.2023 - Current
  • Coordinated with customers to accomplish specific needs and deliver individualized services.
  • Managed delivery schedules by communicating with both suppliers and customers.
  • Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
  • Maintained thorough records of transactions, deliveries, and requests.
  • Attended staff and client meetings and served as liaison to manage operations for accounts.

Product Specialist

NA Trading And Technology
06.2022 - 09.2023
  • Researched product's technical specifications and accurately communicated information.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Liaised between customers and manufacturing to design new products.
  • Created a database of all equipment models and serial Numbers.
  • Increased sales by educating prospects on the benefits of products and services in comparison to competitors.

Floor Manager

Whirlyball Twin Cities
05.2016 - 10.2022
  • Monitored sales and adjusted staffing levels to meet customer service standards.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw supply restocking, area cleaning, and product organization.

Education

Bachelor of Science - Marketing

Metropolitan State University
Saint Paul, MN
05.2023

Bachelor of Science - Business Administration

Metropolitan State University
Saint Paul, MN
05.2023

Associate of Science - Business

North Hennepin Community College
Minneapolis, MN
05.2021

Skills

  • Customer Loyalty
  • Proper Staffing
  • Program Monitoring
  • Community Organization
  • Employee Performance Reviews
  • Strategic Business Initiatives
  • Persuasive Negotiations
  • Conflict Resolution
  • Guest Satisfaction
  • Team Meetings
  • Job Assignments
  • Team Training

Timeline

Service Delivery Coordinator

Retail Tech Inc.
06.2023 - Current

Product Specialist

NA Trading And Technology
06.2022 - 09.2023

Floor Manager

Whirlyball Twin Cities
05.2016 - 10.2022

Bachelor of Science - Marketing

Metropolitan State University

Bachelor of Science - Business Administration

Metropolitan State University

Associate of Science - Business

North Hennepin Community College

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John Munkberg Jr.