John Oakley
1428 Ridge Rd, Raleigh,NC
Summary
Reliable Shift Leader with 5 years in the Hospitality industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
North Shore Juice
05.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Developed a healthy and enjoyable work environment for team members by emphasizing positivity and being open to constructive criticism.
Athletic Trainer Intern
Topsail High School
11.2019 - 09.2020
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Communicated with head trainer about patient needs.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
- Prescribed treatments such as rest, ice, compression and elevation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Host
JohnnyLukes KitchenBar
11.2019 - 06.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Worked with back of house staff to make sure all orders were organized and kept in order.
- Assisted managers with quickly resolving service- and food-related issues.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Cultivated healthy customer relations by answering customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Cook
Hwy 55 Burgers Shakes & Fries
11.2017 - 06.2018
- Completed multiple tasks simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
Education
Bachelor of Science - Education
North Carolina State University
Raleigh, NC05.2025
Skills
- Daily Workflows
- Client Service
- Issue Resolution
- Team Leadership
- Job Assignments
- Team Motivation
- Corrective Actions
- Conflict Resolution
Certification
CPR Training
Timeline
Shift Leader
North Shore Juice
05.2022 - Current
Athletic Trainer Intern
Topsail High School
11.2019 - 09.2020
Host
JohnnyLukes KitchenBar
11.2019 - 06.2020
Cook
Hwy 55 Burgers Shakes & Fries
11.2017 - 06.2018
Bachelor of Science - Education
North Carolina State University