Salina Begun
Atlanta,GA
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
5
5
years of professional experience
Work History
Shift Leader
McDonald's
Atlanta , GA
04.2022 - Current
- Adhered to all health code regulations while preparing food items for customers.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Evaluated employee performance, delivering individualized feedback and praise.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted in training new employees on shift operations.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Work From Home Agent
Amazon
Stone Mountain, Georgia
06.2022 - 01.2024
- Mentored junior team members and managed employee relationships.
- Verified accuracy of data entry into company database system.
- Provided accurate, valid and complete information by using the right methods and tools.
- Contacted customers about potential service upgrades, new services and account changes.
- Prevented key account losses by researching discrepancies and correcting problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Surpassed sales goals through implementation of successful marketing strategies.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Supported sales team members to drive growth and development.
- Adhered to company policies and procedures while assisting customers with their needs.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Troubleshot technical issues related to products or services.
- Developed trust relationships with customers to ensure repeat business opportunities.
Sales Associate
State Farm
Atlanta
01.2020 - 06.2022
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered store and merchandise questions and led customers to wanted items.
- Prepared merchandise for purchase or rental.
- Organized store by returning merchandise to proper areas and restocked displays.
- Described merchandise and explained use, operation and care.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers and provided exceptional customer service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Developed trusting relationships with customers by making personal connections.
- Processed transactions using a point-of-sale system.
- Assessed customer needs to provide assistance and information on product features.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
Cross Keys High School
Atlanta, GA06-2019
Skills
- Cash handling
- Quality inspections
- Strategic thinking
- Employee attendance monitoring
- Daily workflows
- Shift leadership
- Shift paperwork completion
- Sales reporting
- Team supervision
- Creative problem solving
- Client service
- Assigning work
- Telemarketing expertise
- Strong verbal and written communication
- Daily briefing facilitation
- POS system operation
- Issue resolution
- Operations support
- Shift scheduling
- Complaint resolution
- Problem-solving
- Customer retention strategies
- Quality control assurance
- Performance metrics
- Sales and upselling
- Customer service focus
- Employee relations
- Interpersonal relations
- Safety processes and procedures
Timeline
Work From Home Agent
Amazon
06.2022 - 01.2024
Shift Leader
McDonald's
04.2022 - Current
Sales Associate
State Farm
01.2020 - 06.2022
High School Diploma -
Cross Keys High School