John Palmer
Seattle
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Over 20+ years of Restaurant and Management experience.
Overview
12
12
years of professional experience
Work History
General Manager
UGrillem Steakhouse
06.2009 - 07.2018
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
General Manager
Lallapalooza Resturant
06.2007 - 03.2009
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Assistant Manager
Pebble Beach Resorts
02.2006 - 06.2007
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Bartender and Server Supervisor
Island Grill And Bamboo Lounge
05.2006 - 02.2007
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Associate of Arts - Diesel Mechanics
Texarkana College
Texarkana, TX06.2023
Associate of Arts - Industrial Maintenance
Texarkana College
Texarkana, TX06.2023
Bachelor of Science - Business Marketing
San Jose State University
San Jose, CA06.1992
Skills
- Schedule Management
- Supply Chain Management
- Process Automation
- Contract Negotiations
- Customer Relationship Management
- Staff Supervision
- Vendor Sourcing
- Advertising and Marketing
- Branding
- Project Management
- Customer Retention
- Interpersonal Skills
Timeline
General Manager
UGrillem Steakhouse
06.2009 - 07.2018
General Manager
Lallapalooza Resturant
06.2007 - 03.2009
Bartender and Server Supervisor
Island Grill And Bamboo Lounge
05.2006 - 02.2007
Assistant Manager
Pebble Beach Resorts
02.2006 - 06.2007
Associate of Arts - Diesel Mechanics
Texarkana College
Associate of Arts - Industrial Maintenance
Texarkana College
Bachelor of Science - Business Marketing
San Jose State University
Similar Profiles
Rachel GiampaRachel Giampa
Server at The Keg Steakhouse + Bar to STK SteakhouseServer at The Keg Steakhouse + Bar to STK Steakhouse
Ricardo LiconRicardo Licon
Busser at Corralito SteakhouseBusser at Corralito Steakhouse
Daryl WilliamsDaryl Williams
Server at Evelyn Steakhouse Reach HospitalityServer at Evelyn Steakhouse Reach Hospitality
Samkelisiwe NdlovuSamkelisiwe Ndlovu
Part Time Nanny at Care.com IncPart Time Nanny at Care.com Inc
Emily MichaudEmily Michaud
Crew Member at Cheba Hut Toasted SubsCrew Member at Cheba Hut Toasted Subs