John Palmer
Seattle
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Over 20+ years of Restaurant and Management experience.
Overview
12
12
years of professional experience
Work History
General Manager
UGrillem Steakhouse
San Jose, CA
06.2009 - 07.2018
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
General Manager
Lallapalooza Resturant
Monterey
06.2007 - 03.2009
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Assistant Manager
Pebble Beach Resorts
Pebble Beach, CA
02.2006 - 06.2007
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Bartender and Server Supervisor
Island Grill And Bamboo Lounge
San Jose, CA
05.2006 - 02.2007
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Associate of Arts - Diesel Mechanics
Texarkana College
Texarkana, TX06.2023
Associate of Arts - Industrial Maintenance
Texarkana College
Texarkana, TX06.2023
Bachelor of Science - Business Marketing
San Jose State University
San Jose, CA06.1992
Skills
- Schedule Management
- Supply Chain Management
- Process Automation
- Contract Negotiations
- Customer Relationship Management
- Staff Supervision
- Vendor Sourcing
- Advertising and Marketing
- Branding
- Project Management
- Customer Retention
- Interpersonal Skills
Timeline
General Manager
UGrillem Steakhouse
06.2009 - 07.2018
General Manager
Lallapalooza Resturant
06.2007 - 03.2009
Bartender and Server Supervisor
Island Grill And Bamboo Lounge
05.2006 - 02.2007
Assistant Manager
Pebble Beach Resorts
02.2006 - 06.2007
Associate of Arts - Diesel Mechanics
Texarkana College
Associate of Arts - Industrial Maintenance
Texarkana College
Bachelor of Science - Business Marketing
San Jose State University