John Paul
Apex,NC
Summary
Proven To-Go Specialist / Host at Chili’s Restaurant and IT Technical Support Intern at XceedIT, providing exceptional customer service and team collaboration. Developed strong customer service and organizational skills in fast-paced environment. Effective at managing multiple tasks, ensuring accuracy and delivering high-quality service. Excelled in problem solving and computer knowledge. Looking to transition into a new field, bringing focus on customer satisfaction and operational efficiency while expanding knowledge of IT.
Overview
2
2
years of professional experience
Work History
IT Intern
XceedIT
09.2024 - Current
- Assist employees in diagnosing and troubleshooting hardware, software and network issues
- Assist in installing, configuring and maintaining computer systems and network connections
- Use ticketing systems to manage and process support actions and requests
- Maintain accurate records of completed tasks
- Streamline communication with clients through clear and concise email correspondence and phone calls
- Contribute to a positive work environment by maintaining a solutions-oriented mindset and a collaborative team spirit
To-Go Specialist / Host
Chili’s Restaurant
07.2022 - Current
- Take reservations and to-go orders by phone, answering customer questions, conveying menu options and accurately estimating wait times or time of delivery in a fast-pace environment
- Efficiently communicate with kitchen staff to ensure timely completion of all to-go orders
- Handle cash transactions accurately, maintaining accountability for daily sales receipts
- Train new team members on proper procedures for managing to-go orders
- Ensure order accuracy, by reviewing each item before handing off to the customer
- Support servers, food runners and bussers with keeping dining area ready for guests
- Handle high pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Increase repeat business by consistently providing friendly and attentive customer service
- Contribute to team success through effective communication and cooperation with coworkers and management
Education
Associate of Science - Cyber Security
Wake Technical Community College
Morrisville, NC2026
High School Diploma -
Apex Friendship Highschool
Apex, NC06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking
- Problem solving
- Computer knowledge
- Quick study
- Time Management
- Communication
Timeline
IT Intern
XceedIT
09.2024 - Current
To-Go Specialist / Host
Chili’s Restaurant
07.2022 - Current
Associate of Science - Cyber Security
Wake Technical Community College
High School Diploma -
Apex Friendship Highschool