John Payne
Tiffin,OH
Summary
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.
Overview
24
24
years of professional experience
Work History
Dispatcher
North Central Area Transit
Tiffin, OH
09.2021 - 10.2025
- Addressed customer inquiries regarding transit services and provided accurate information.
- Directed drivers to appropriate places based on customer needs.
- Performed administrative duties such as filing paperwork, updating databases.
- Advised personnel about accidents, weather conditions or other hazards.
- Organized paperwork associated with mileage, driver.
Shift supervisor/Kitchen/Prep Cook/Delivery Driver
East of Chicago Pizza Company
Tiffin, OH
03.2009 - 09.2010
- Enforced health and safety standards to maintain a clean work environment.
- Handled customer complaints and resolved issues promptly to enhance satisfaction.
- Monitored cash handling procedures for accuracy during shift transitions.
- Communicated clearly with employees regarding job duties, expectations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Checked orders for quality and completeness.
- Addressed any issues that arose during the shift in a proactive manner.
Home Manager
ECI
Tiffin, OH
08.2001 - 06.2008
- Managed daily operations of home environment for individuals with disabilities.
- Coordinated care plans with healthcare professionals and family members.
- Supervised staff to ensure compliance with safety regulations and best practices.
- Developed schedules for activities and personal care services for residents.
- Maintained accurate documentation of resident needs and incidents.
- Facilitated communication between residents, families, and support teams.
- Trained new staff on operational procedures and resident care protocols.
- Documented daily progress notes on each resident's condition and behavior changes.
Education
Certificate of Computer Studies - Computer Technician
Vanguard
Fremont, OH05-2002
High School Diploma -
Columbian High School
Tiffin, OH10-1990
Skills
- Customer service
- Accident reporting
- Data entry accuracy
- Effective communication
- Database management
- Schedule passenger pick-ups
Timeline
Dispatcher
North Central Area Transit
09.2021 - 10.2025
Shift supervisor/Kitchen/Prep Cook/Delivery Driver
East of Chicago Pizza Company
03.2009 - 09.2010
Home Manager
ECI
08.2001 - 06.2008
Certificate of Computer Studies - Computer Technician
Vanguard
High School Diploma -
Columbian High School