JOHN PEREZ
San Antonio,US
Summary
Sales, recruiting, and people management are among my specialties. Self-starter with outstanding communication and computer skills. Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service. Dedicated to achieving established targets and team goals and has a track record of success. Fluent in Spanish. Personable and professional communicator. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Open, friendly, and committed to attracting new customers through personal interactions and a positive attitude. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contracted Sales Representative
White Knight Pest Control
2023.05 - Current
- Generated over 30,000 dollars in Gross Revenue with in 3 months
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through meeting in person, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Retail Warehouse Associate
Best Buy
2022.08 - 2023.05
- Maintained clean work environment, ensuring compliance with company health and safety requirements.
- Conducted routine cycle counts to maintain accurate inventory records and reduce discrepancies between physical stock levels and system data.
- Reduced order processing time with careful attention to detail and accurate product picking.
- Collaborated with team members to optimize warehouse layout, resulting in improved workflow and productivity levels.
- Transported merchandise pallets to move in warehouse.
- Consistently lifted materials weighing as much as 50 pounds.
Product Demonstrator
Club Demonstration Services (CDS)
2022.04 - 2022.08
- Suggested specific product options to meet needs of customers
- Communicated product value, quality, and style to educate and entice potential customers
- Encouraged customers to try samples by engaging them in friendly, energetic, and professional manner
- Helped customers find items, answered questions, and gave out product samples
- Provided excellent customer service by utilizing in-depth knowledge of products
- Prepared and delivered slick and professional sales presentations to explain product benefits
- Developed strong, honest, and open customer relationships by giving informational sales presentations to potential customers.
Customer Service Assistant
H-E-B
2018.07 - 2019.07
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and product issues
- Engaged with customers and gathered data in order to better understand their needs and provide quick solutions
- Fostered customer-focused shopping environment by greeting and responding to all customers in friendly manner
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- Counseled customers on purchases and special offers
- Am responsible for ensuring customer satisfaction
- Pays attention to needs of my customers
- Spoke with customers about their Product/Service concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
- Helped make workspace environment clean and representable.
Education
Master of Real Estate Development -
UTSA
San Antonio, TX12.2025
Psychology -
San Antonio College
San Antonio, TX05.2023
High School -
Smithson Valley High School
San Antonio, TX01.2020
Skills
- Fluent in Spanish
- Upselling techniques
- Sales techniques
- Team management
- Strategic sales knowledge
- Communications
- Problem resolution
- Customer expectations management
- Team building
- Exceptional time management skills
- Outgoing personality
- Quick learner
- Goal-oriented
- Persuasive communication
- Consistently meets sales goals
- Skilled problem solver
Accomplishments
- Generated over 5,000 dollars in gross revenue in one day
Certification
Food Handlers Certificate
Languages
Spanish
Native or Bilingual
Timeline
Contracted Sales Representative
White Knight Pest Control
2023.05 - Current
Retail Warehouse Associate
Best Buy
2022.08 - 2023.05
Product Demonstrator
Club Demonstration Services (CDS)
2022.04 - 2022.08
Customer Service Assistant
H-E-B
2018.07 - 2019.07
Master of Real Estate Development -
UTSA
Psychology -
San Antonio College
High School -
Smithson Valley High School
Food Handlers Certificate
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