Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marialex Martínez Correa

San Antonio,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.

Overview

5
5
years of professional experience

Work History

Inbound Sales Representative

Spectrum
08.2023 - 01.2024
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Generated monthly reports on sales performance metrics such as revenue growth.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.

Service Operator Call Center

Connect.
03.2020 - 08.2022
  • Maintained site safety through attention to detail and minimizing of hazards.
  • Managed pre- and post-work site clean-up.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Sales Representative

Movistar
02.2019 - 02.2020
  • Fostered relationships with customers to expand customer base and retain business.
  • Developed key customer relationships to increase sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Adhered to company initiatives and achieved established goals.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Education

Some College (No Degree) - Business Administration Hr

Itelca

Some College (No Degree) - English

CVA Centro Venezolano Americano

High School Diploma -

Uep Centro Educativo
07.2014

Certificate - Photography

Academia Americana
01.2012

Skills

  • Data Review
  • Team Building
  • Fluent in Spanish
  • People Skills
  • Active Listening
  • Customer Service
  • Friendly, Positive Attitude
  • Flexible Schedule
  • Computer Skills
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Inbound Sales Representative

Spectrum
08.2023 - 01.2024

Service Operator Call Center

Connect.
03.2020 - 08.2022

Sales Representative

Movistar
02.2019 - 02.2020

Some College (No Degree) - Business Administration Hr

Itelca

Some College (No Degree) - English

CVA Centro Venezolano Americano

High School Diploma -

Uep Centro Educativo

Certificate - Photography

Academia Americana

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Marialex Martínez Correa