John Philips
Johnstown,PENNSYLVANIA
Summary
Proven Sales Consultant with a track record of enhancing customer satisfaction and refining the sales process at Laurel Auto Group. Mastered CRM proficiency and customer relationship management, significantly boosting referral generation. Demonstrates exceptional time management and objection handling, ensuring seamless project executions and long-lasting client relationships.
Overview
14
14
years of professional experience
Work History
Sales Consultant
Laurel Auto Group
06.2018 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
Installed Sales Manager
Lowes Home Improvment
04.2010 - 06.2018
- Oversaw inventory management to ensure availability of necessary materials for job completion.
- Developed comprehensive installation checklists to ensure consistent quality across all completed projects.
- Resolved conflicts among team members diplomatically, fostering a positive work environment conducive to productivity and job satisfaction.
- Streamlined communication between sales team and installers for a smoother project execution.
- Increased customer satisfaction by effectively managing and overseeing the installation process from start to finish.
- Maintained detailed records of all projects, allowing for easy retrieval when needed for future reference or warranty claims.
- Coordinated with customers throughout the installation process, keeping them informed of progress and addressing any concerns or issues promptly.
Education
Bachelor of Science - Hotel And Restaurant Management
Johnson & Wales University
Providence, RI05.2002
Skills
Time Management
Customer Relationship Management
CRM proficiency
Product and service knowledge
Objection handling
Referral Generation
Demonstrations
Customer Needs Assessment
Sales closing
Accomplishments
Top sales consultant on campus 5 consecutive years.
Top 10 sales consultant in company 5 consecutive years
Timeline
Sales Consultant
Laurel Auto Group
06.2018 - Current
Installed Sales Manager
Lowes Home Improvment
04.2010 - 06.2018
Bachelor of Science - Hotel And Restaurant Management
Johnson & Wales University