John Potts
Summary
Detail-oriented Shift Supervisor adept at managing team schedules and ensuring service quality. Committed to fostering a positive work environment and enhancing operational efficiency, contributing to improved customer satisfaction and streamlined workflows.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Olympia
06.2019 - Current
- Supervised daily operations, ensuring consistent service quality to meet customer expectations.
- Coordinated team schedules to optimize staffing, improving response times and service delivery.
- Managed inventory levels to guarantee product availability during peak hours, supporting sales goals.
- Implemented operational improvements to streamline workflow processes effectively.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Education
Some College (No Degree) - Mechanical Engineering
Whatcom Community College
BellinghamSkills
- Point of sale management
- Inventory control
- Schedule management
- Service quality assurance
- Process improvement
- Customer relationship management
- Workplace safety compliance
- Team leadership
- Conflict resolution
- Adaptability
Languages
English
Full Professional
Affiliations
- boys and girls club volunteer in Lacey
- Positive Poke Community facebook Moderator/leader
Timeline
Shift Supervisor
Starbucks
06.2019 - Current
Some College (No Degree) - Mechanical Engineering
Whatcom Community College