Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

John Potts

Summary

Detail-oriented Shift Supervisor adept at managing team schedules and ensuring service quality. Committed to fostering a positive work environment and enhancing operational efficiency, contributing to improved customer satisfaction and streamlined workflows.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
Olympia
06.2019 - Current
  • Supervised daily operations, ensuring consistent service quality to meet customer expectations.
  • Coordinated team schedules to optimize staffing, improving response times and service delivery.
  • Managed inventory levels to guarantee product availability during peak hours, supporting sales goals.
  • Implemented operational improvements to streamline workflow processes effectively.
  • Communicated clearly with employees regarding job duties, expectations, and policies.

Education

Some College (No Degree) - Mechanical Engineering

Whatcom Community College
Bellingham

Skills

  • Point of sale management
  • Inventory control
  • Schedule management
  • Service quality assurance
  • Process improvement
  • Customer relationship management
  • Workplace safety compliance
  • Team leadership
  • Conflict resolution
  • Adaptability

Languages

English
Full Professional

Affiliations

  • boys and girls club volunteer in Lacey
  • Positive Poke Community facebook Moderator/leader

Timeline

Shift Supervisor

Starbucks
06.2019 - Current

Some College (No Degree) - Mechanical Engineering

Whatcom Community College
John Potts