Ruby Gonzalez
Charlotte,NC
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into a new field, leveraging strong organizational and communication abilities to contribute to the new team.
Overview
1
1
Language
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
Charlotte, NC
03.2025 - Current
- Supervised store operations during assigned shifts, maintaining smooth workflow and service standards.
- Delegated barista tasks to balance coverage, speedy service, and support the true green apron experience.
- Trained new partners on beverage preparation, register procedures, and store routines.
- Coached baristas on beverage quality, and cleanliness expectations.
- Managed opening and closing procedures, including setup, cleanup, and equipment checks.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC02.2025
Skills
- Point of Sale Management
- Employee training
- Customer service
- Leadership
- Organizational skills
- Time Management
- Inventory management
- Effective Communication
- Hospitality
Languages
Spanish - Fluent
Timeline
Shift Supervisor
Starbucks
03.2025 - Current
High School Diploma -
South Mecklenburg High School