John Price
Pensacola,FL
Summary
Dynamic leader with a proven track record at Sonny's BBQ, adept in conflict resolution and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and verbal communication skills. Skilled in motivating teams to exceed performance goals, ensuring both employee growth and high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Manager
Applebee's Grill + Bar
Miramar Beach, FL
03.2023 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant General Manager
Sonny's BBQ
Pace, FL
01.2021 - 02.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Manager
Sonny's BBQ
Pensacola, FL
11.2019 - 01.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cross-trained existing employees to maximize team agility and performance.
Crew Leader, Line Cook, Server
Sonny's BBQ
Pensacola, FL
10.2016 - 11.2019
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Established positive relationships with customers and colleagues through high standards of customer service.
Education
High School Diploma -
West Florida High School/Technical
Pensacola, FLBusiness
Pensacola State College
Pensacola, FLAir Traffic Control
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FLSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Decision-Making
- Conflict Resolution
- Multitasking
- Training and Development
- Relationship Building
- Adaptability and Flexibility
Additional Information
- United States Navy Veteran
- Honorably discharged in September 2012
Timeline
Manager
Applebee's Grill + Bar
03.2023 - 08.2023
Assistant General Manager
Sonny's BBQ
01.2021 - 02.2023
Manager
Sonny's BBQ
11.2019 - 01.2021
Crew Leader, Line Cook, Server
Sonny's BBQ
10.2016 - 11.2019
High School Diploma -
West Florida High School/Technical
Business
Pensacola State College
Air Traffic Control
Center For Naval Aviation Technical Training (CNATT)