- I have a passion for photography and editing photos
- Team Sports
- Researching select Video Games
John-Rafael Horne
Winter Park
Summary
Dynamic hospitality professional with extensive experience at 810 Billiards & Bowling and Culvers. Proven ability to enhance guest relations and optimize workflows while managing high-pressure situations. Skilled in multitasking and effective time management, consistently delivering exceptional service and fostering teamwork to ensure smooth operations and a positive dining experience. Seeking to transition into a new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
810 Billiards & Bowling
07.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons to foster a sense of community within the establishment.
- Answered phone calls to take orders, give information and document reservations.
Grill Master
Culvers
12.2023 - 04.2024
- Managed grill station independently, often juggling multiple orders simultaneously under pressure.
- Provided exceptional customer service by accommodating special requests and dietary restrictions.
- Monitored supply levels closely and communicated any shortages or discrepancies promptly, preventing delays or disruptions in service.
- Conducted regular equipment maintenance to ensure safe operation and minimize downtime.
- Upheld a positive work environment by fostering collaboration among team members in the kitchen.
- Collaborated with team members for seamless communication and optimal teamwork in the kitchen.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
Education
Bachelors - Sportscasting
Full Sail University
Winter Park, FL07-2026
High School Diploma -
Gulf Coast High School
Naples, FL05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
- Guest Relations
Interests
Timeline
Host
810 Billiards & Bowling
07.2024 - 12.2024
Grill Master
Culvers
12.2023 - 04.2024
Bachelors - Sportscasting
Full Sail University
High School Diploma -
Gulf Coast High School
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