John Rebelo
Ames
Summary
Dynamic District Manager known for enhancing operational efficiency and team performance. Proven track record in strategic planning, team development, and financial management, driving revenue growth and customer satisfaction across multiple locations.
Overview
42
42
years of professional experience
1
1
Certification
Work History
District Manager
Westside Ventures /dba Dunkin Donuts
2019.04 - Current
- Led operational efficiency initiatives across multiple locations, enhancing service delivery and customer satisfaction.
- Developed training programs for staff, improving performance and employee retention rates.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Conducted regular performance assessments, fostering a culture of accountability and continuous improvement among team members.
- Analyzed sales trends to inform strategic decisions, driving revenue growth across the district.
- Collaborated with marketing teams to execute promotional campaigns, increasing brand visibility and customer engagement.
- Managed budgeting and cost control measures, ensuring financial targets were consistently met or exceeded.
- Established standard operating procedures, ensuring compliance with health regulations and company policies across all stores.
Multi-Unit General Manager
Cafua Management Company LLC
2004.08 - 2019.04
- Directed operational strategy across multiple locations to enhance efficiency and customer satisfaction.
- Managed staff recruitment, training, and development to build high-performing teams.
- Implemented cost control measures that improved profit margins while maintaining service quality.
- Analyzed sales data to identify trends and optimize product offerings for increased revenue.
- Developed and executed marketing initiatives to boost brand visibility and drive foot traffic.
- Fostered strong relationships with vendors and suppliers to negotiate favorable terms and ensure consistent inventory supply.
- Established performance metrics to evaluate team effectiveness and drive continuous improvement processes.
- Led cross-functional teams in executing operational plans aligned with organizational goals and objectives.
Dunkin Franchisee Owner
Westford Donuts
1984.06 - 1997.08
- Oversaw daily operations, ensuring adherence to quality standards and customer service excellence.
- Developed training programs for new employees, enhancing onboarding efficiency and retention rates.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales trends, adjusting strategies to maximize profitability and market reach.
- Cultivated relationships with suppliers, negotiating contracts to improve product quality and cost-effectiveness.
- Led community engagement initiatives, boosting local brand visibility and customer loyalty.
- Streamlined operational processes, increasing overall efficiency and team productivity.
- Mentored franchise staff, fostering a culture of continuous improvement and professional development.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
- Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
- Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
- Revamped employee training program to incorporate new techniques for better skill development, leading to improved overall performance and a lower staff turnover rate.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
- Identified areas for improvement in store layout design, enhancing overall appearance while maximizing space efficiency for an improved shopping experience.
- Spearheaded efforts towards sustainability through energy-efficient initiatives, waste reduction strategies, and environmentally conscious product sourcing.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed and implemented operational processes to enhance efficiency in daily donut production.
- Trained and mentored staff on best practices for customer service and product quality standards.
- Oversaw inventory management, ensuring optimal stock levels of ingredients and supplies.
- Managed financial operations, including budgeting, forecasting, and expense control measures.
- Ensured compliance with health regulations and safety standards across all operational areas.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Improved team productivity by introducing innovative project management tools and techniques.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Expanded business into new markets, cond
Education
Master of Management -
Industrial Management And Training School
Azores Portugal1982-06
High School Diploma -
Ponta Delgada High School
Portugal1978-06
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Attention to detail
- Training and coaching
- Goal setting and performance metrics
- Sales management
- Operations management
- Customer relations
- Staff development
- Team development
- Financial management
- Multi-unit management
- Action plans
- Decision-making
- Team building practices
- Operations improvements
- Team leadership
- Conflict management
- Sales reporting
- Leadership development
- Workforce development
- Budget management
- Data analytics
- Staff recruiting
- Business planning
- Business development
- Business and operations analysis
- Operations oversight
- Operational oversight
- Staffing oversight
- Policy enforcement
- Compliance monitoring
- Territory management
- Sales forecasts
- Performance oversight
- Productivity improvements
- Budget preparation
- Group presentations
- Financial oversight
- Profitability optimization
- Information analysis
- Team building
- Budgeting skills
- District expansion
- District growth management
- Operational improvement
- Time management
- Relationship building
- Performance evaluations
- Positive attitude
- Teamwork
- Problem-solving
- Problem-solving abilities
- Computer skills
- Organizational skills
- Active listening
- Multitasking
- Multitasking Abilities
- Reliability
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Languages
English
Professional Working
Portuguese
Full Professional
Timeline
District Manager
Westside Ventures /dba Dunkin Donuts
2019.04 - Current
Multi-Unit General Manager
Cafua Management Company LLC
2004.08 - 2019.04
Dunkin Franchisee Owner
Westford Donuts
1984.06 - 1997.08
Master of Management -
Industrial Management And Training School
High School Diploma -
Ponta Delgada High School