John Renshaw
Cypress,Texas
Summary
Proven leader in hospitality management, adept at staff management and operations, significantly enhancing customer loyalty at Brennans of Houston. Excelled in recruitment and team management, fostering a culture of excellence and responsive service. Skillfully implemented strategies that improved service standards and efficiency, demonstrating a strong blend of analytical and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Restaurant Manager
Brennans of Houston
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server
Prime 131
03.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Elevated customer satisfaction through followup and enthusiastic customer service.
Server
Lombardi Family Restaurants
11.2023 - 03.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- I opened the restaurant
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Science - Cell Biology And Anatomy
Lonestar Community College
Cypress, TX05.2008
Skills
- Staff Management
- Recruitment
- Operations Management
- Schedule Coordination
- Customer loyalty
- Staff Scheduling
- Team Management
Timeline
Server
Prime 131
03.2024 - Current
Server
Lombardi Family Restaurants
11.2023 - 03.2024
Restaurant Manager
Brennans of Houston
Associate of Science - Cell Biology And Anatomy
Lonestar Community College
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