John Rogers
Brooklyn
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
34
34
years of professional experience
Work History
Assistant Store Manager
Men's Wearhouse
07.2022 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created a culture of accountability within the success management team, promoting a sense of ownership and dedication to customer outcomes.
- Established lasting relationships with customers by consistently exceeding expectations and displaying genuine empathy for their challenges.
- Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Leader (Store Manager)
The Change Group Money Exchange/Team
08.2012 - 09.2022
- Oversee 6 Branches TTL volume 8,000,000
- Customer Service
- Recruiting/Training Developing
- Scheduling
- Inventory Management
- P&L
- Monthly and Annual Performance review
- Responsible KPI sales performance
- Marketing
- Payroll
- Cosmetic Presentation of all 6 Branches
Store Manager
CVS
10.2011 - 08.2012
- Store Volume 8,000,000
- Training and developing
- Scheduling
- Cash Control
- Inventory Management
- Payroll
- Customer experience training
- Overall maintenance of the building
- P&L
- Store Own Sales
- Recruiting and Hiring
- Ordering and Merchandising
Entrepreneur/Small Business Owner
Your Body Your Machine
01.2011 - 10.2011
Store Manager
T-Mobile
03.2008 - 01.2011
- Monthly Gross Quota: 260 Activations
- Training
- Scheduling
- Cash Control
- Inventory Management
- Payroll
- Customer experience training
- Overall maintenance of the building
Customer Experience Manager
Old Navy
07.2006 - 03.2008
- Store volume: 12,000,000
- Inventory Shrink .86
- Responsible for hiring and training
- Inventory control
- Merchandising, floor layouts, cash control, Scheduling
- Customer service training
- P&L, Sales and Total Grooming of the store
Store Manager
DSW Shoe Warehouse
09.2002 - 07.2006
- Store: volume 7,000,000
- Store: sq footage 35,000 sq foot
- Inventory Shrink 0.34
- Responsible for hiring, training, payroll, developing, scheduling and customer service training
- P&L, Sales and the overall operations of the store
- Inventory control, Merchandising, presentation, cash control, scheduling
Assistant Store Manager
Pergament Home Centers
06.1991 - 04.2002
- Payroll
- Scheduling 40+employees
- Merchandising
- Customer Service
- Inventory Control Ordering
- Cash Management and total Operations of Building
- Hiring and Training, advertisement set up
- Store: volume 15,000,000
Education
Kingsborough Community College
New York, NYBusiness Management -
Berkley College
New York, NY03.1998
Skills
- Sales Management
- Supervising Experience
- Recruiting
- Conflict Management
- Management
- Forecasting
- Cash Handling
- Planograms
- Retail Management
- Profit & Loss
- Payroll
- Store Management Experience
- Interviewing
- Merchandising
- Attention to detail
- Store operations
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Store Manager
Men's Wearhouse
07.2022 - Current
Leader (Store Manager)
The Change Group Money Exchange/Team
08.2012 - 09.2022
Store Manager
CVS
10.2011 - 08.2012
Entrepreneur/Small Business Owner
Your Body Your Machine
01.2011 - 10.2011
Store Manager
T-Mobile
03.2008 - 01.2011
Customer Experience Manager
Old Navy
07.2006 - 03.2008
Store Manager
DSW Shoe Warehouse
09.2002 - 07.2006
Assistant Store Manager
Pergament Home Centers
06.1991 - 04.2002
Business Management -
Berkley College
Kingsborough Community College
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