John Ross
Brooklyn,NY
Summary
Dynamic and results-oriented professional with a proven track record at MTA New York City Transit. Excelled in handling customer complaints and leading team development, significantly improving customer satisfaction. Designed to enhance safety, improve service, accelerate decision making and drive operating efficiency, the changes are a continuation of the company’s scheduled railroading transformation.
Overview
37
37
years of professional experience
Work History
Train Service Supervisor
MTA New York City Transit
10.1988 - Current
Oversaw train operators, conductors, and tower operators.
- Ensured productivity in management of day-to-day service activities.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
Education
Sterling High School
Brooklyn, NYSkills
Communication
Leadership
Time Management
Adaptability
Timeline
Train Service Supervisor
MTA New York City Transit
10.1988 - Current
Sterling High School
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