John Russo
Palmetto Bay
Summary
I'm a hard working, efficient, and reliable worker that brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I am adaptable and have experience working varying shift times throughout my working experience.
Overview
12
12
years of professional experience
Work History
Driver
Uber
Marina, CA
03.2022 - Current
- Pick up and/or drop off guests at desired location(s)
- Maintain an organized schedule and uphold excellent customer service
- Able to adjust to customer needs accordingly
Technician
What'd You Break
Marina, CA
06.2025 - 02.2026
- Diagnosed and repaired electronic devices, ensuring quick turnaround for customer satisfaction.
- Managed inventory levels, optimizing parts availability and reducing wait times for repairs.
- Provided technical support to customers, enhancing their understanding of product use and maintenance.
- Developed training materials for new technicians, improving onboarding process efficiency.
Driver
Groome Transportation
Monterey, CA
02.2023 - 02.2025
- Pick up and/or drop off guests at desired location(s)
- Maintain an organized schedule and uphold excellent customer service
- Able to adjust to customer needs accordingly
- Daily vehicle inspections before and after trip(s)
- Do work as a Charter Driver, Local Driver and Shuttle Driver
Home Inspector
PillartoPost
Seaside, CA
05.2021 - 03.2022
- Checked plumbing, electrical and HVAC systems thoroughly.
- Highlighted critical issues with descriptions and photographs in detailed home inspection reports.
- Worked effectively on ladders to check attics, roofs and other high spaces.
- Evaluated new constructions and existing homes against local residential building codes to detect deficiencies.
- Educated home buyers about residences and important concerns to help each make optimal purchasing decisions.
- Performed inspections of current construction, refurbishment and repair projects.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bellman
Sanctuary Beach Resort
Marina, CA
03.2019 - 04.2020
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Responded to guest concerns and requests and quickly handled issues.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Delivered packages, messages and other items to guest rooms.
- Reported room or property issues to maintenance staff for repairs.
- Transferred suitcases, bags and other items from vehicles and main lobby to and from guest rooms.
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
- Escorted travelers to and from guest rooms and assisted with luggage.
Crew Member
Straw Hat Pizza
Watsonville, CA
04.2017 - 09.2018
- Wiped down tables and equipment, swept and refilled stock.
- Drove team success by completing assigned task quickly and accurately.
- Corrected unacceptable work or materials to prevent problems and keep operations on target.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Uphold high standards of productivity and quality in operations.
- Tailored orders to address customer allergies and gluten concerns.
- Provided exceptional service that reflected restaurant standards and core values.
Factory Worker
Threshold Enterprises
Scotts Valley, CA
11.2016 - 02.2017
- Weighed and mixed ingredients according to project specifications.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Examined final products for conformance with quality and design standards.
- Attended regular training sessions to increase machine operating skills.
- Met or exceeded target for on-time customer shipments.
Crew Member
McDonald's
Watsonville, CA
10.2014 - 03.2016
- Corrected unacceptable work or materials to prevent problems and keep operations on target.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Organized and restocked supplies to support operations and team productivity.
- Tailored orders to address customer allergies and gluten concerns.
- Served food, beverages and desserts to customers according to exact specifications.
- Provided exceptional service that reflected restaurant standards and core values.
- Answered questions about menus, giving guests list of items included in dishes when asked.
Education
High School Diploma -
North County High School
Castroville, CA06.2012
Skills
- Data Management
- Computer Skills
- Reliable and Trustworthy
- Work Ethic
- People Skills
- Friendly, Positive Attitude
- Customer Service
- Active Listening
- Organizational Skills
- Critical Thinking
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
Languages
English
Native or Bilingual
Timeline
Technician
What'd You Break
06.2025 - 02.2026
Driver
Groome Transportation
02.2023 - 02.2025
Driver
Uber
03.2022 - Current
Home Inspector
PillartoPost
05.2021 - 03.2022
Bellman
Sanctuary Beach Resort
03.2019 - 04.2020
Crew Member
Straw Hat Pizza
04.2017 - 09.2018
Factory Worker
Threshold Enterprises
11.2016 - 02.2017
Crew Member
McDonald's
10.2014 - 03.2016
High School Diploma -
North County High School