Courtney Griswold
Madison,IN
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Five Below
Madison , IN
11.2024 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Implemented innovative methods for streamlining the customer service process.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
Store Associate
Walmart
Madison, IN
01.2022 - 12.2022
- Organized store displays to ensure maximum visibility of products.
Food Service Worker
SUBWAY®Restaurants
Hanover , IN
04.2017 - 07.2021
- Served meals to customers in a friendly and courteous manner.
- Maintained accurate records of sales transactions for end-of-day reports.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Education
High School Diploma -
Southwestern High School
Hanover , IN05-2019
Skills
- Scheduling
- Account updating
- Quality control
- Positive and professional
- Key holder experience
- Team development
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
Five Below
11.2024 - Current
Store Associate
Walmart
01.2022 - 12.2022
Food Service Worker
SUBWAY®Restaurants
04.2017 - 07.2021
High School Diploma -
Southwestern High School