Cooking, Table Tennis, MTG
John Schleeter
Lee's Summit,US
Summary
Developed wide range of technical and interpersonal skills in fast-paced IT support environment, looking to transition into new field. Demonstrated strengths include troubleshooting, customer service, and efficient problem resolution. Seeking to leverage these skills to contribute to new industry while continuing to grow professionally.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Customer Care Representative
Sunlighten Saunas
04.2025 - Current
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
Customer Service Associate
G2 Secure Staff
04.2023 - 04.2025
- Utilize time management skills to ensure on time arrivals and departures for passengers with a 95% accuracy rate
- Deliver a high level of customer service to thirty passengers a day in a fast-paced environment
- Collaborate with airline staff and TSA to enable smooth boarding and disembarkation of flights
Education
- Cybersecurity Specialist Program
Centriq Training
Kansas City, MO12-2024
Associates - Computer Science
Metropolitan Community College
Kansas City, MO12.2022
Skills
- Call center experience
- Customer service
- Time management
- Active listening
- Phone etiquette
- Technical troubleshooting
- Computer skills
- Teamwork and collaboration
- Microsoft office
- Salesforce CRM
Certification
- Certificate in CompTIA Security+ | CompTIA Jan 2025
- Certificate in Microsoft Certified: Azure Fundamentals | Microsoft Dec 2024
- Certificate in Microsoft 365 Certified: Fundamentals | Microsoft Nov 2024
Interests
Timeline
Technical Customer Care Representative
Sunlighten Saunas
04.2025 - Current
Customer Service Associate
G2 Secure Staff
04.2023 - 04.2025
- Cybersecurity Specialist Program
Centriq Training
Associates - Computer Science
Metropolitan Community College
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