John Sciarrillo
Fort Lauderdale,FL
Summary
Dynamic sales and guest relations professional with a proven track record at Shells Seafood Restaurant. Expert in customer service and teamwork, enhancing guest satisfaction through personalized interactions. Skilled in optimizing operations and managing inventory, contributing to a seamless experience and fostering loyalty. Committed to delivering exceptional results in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Sales Associate
Mcdonald Hardware
01.2021 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Collier Hardware
01.2020 - 01.2022
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Guest Relations Associate
Target
02.2017 - 10.2020
- Fostered positive relationships with guests through personalized interactions and genuine hospitality.
- facilitate customer returns.
- Safeguarded sensitive information by adhering to privacy policies when handling confidential guest data.
Restaurant Manager, Area Director
Shells Seafood Restaurant, Roadhouse Grill
03.1995 - 09.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Associate of Arts - Hospitality Management
Florida State University
Tallahassee, FL05-1985
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Mcdonald Hardware
01.2021 - 06.2024
Sales Associate
Collier Hardware
01.2020 - 01.2022
Guest Relations Associate
Target
02.2017 - 10.2020
Restaurant Manager, Area Director
Shells Seafood Restaurant, Roadhouse Grill
03.1995 - 09.2016
Associate of Arts - Hospitality Management
Florida State University
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