John Serrano
Victoria
Summary
Dynamic and results-oriented professional with a proven track record at Home Depot, enhancing customer satisfaction and streamlining operations. Excels in problem-solving and teamwork, adept at fostering relationships and improving service delivery. Demonstrates exceptional communication skills and a commitment to excellence, significantly contributing to team success and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Home Depot
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
MST
Lowes Home Improvment
10.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Delivery Helper
Glazers
10.2021 - 09.2023
- Navigated complex urban environments to deliver packages safely and efficiently.
- Contributed to team success by consistently meeting or exceeding daily delivery targets.
- Performed routine vehicle inspections, ensuring optimal performance and safety on the road.
- Assisted drivers in loading and unloading trucks for streamlined delivery processes.
- Ensured accurate deliveries by double-checking invoices and addresses before departure.
Delivery Helper
Hartman Distributing
05.2018 - 10.2021
- Performed routine vehicle inspections, ensuring optimal performance and safety on the road.
- Contributed to team success by consistently meeting or exceeding daily delivery targets.
- Assisted drivers in loading and unloading trucks for streamlined delivery processes.
- Ensured accurate deliveries by double-checking invoices and addresses before departure.
- Completed accurate delivery paperwork, streamlining administrative processes for the team.
- Managed challenging weather conditions while maintaining schedule adherence and package integrity.
- Maintained clean and organized vehicles, contributing to a professional company image.
Education
High School Diploma - Theater Arts
Memorial High School
Victoria, TX05.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Goal oriented
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Sales expertise
- Complex Problem-solving
- POS system operation
- Professional demeanor
- Adapt to diverse groups
- Cleaning techniques
- Merchandise display
- Display setup
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
MST
Lowes Home Improvment
10.2023 - 02.2025
Delivery Helper
Glazers
10.2021 - 09.2023
Delivery Helper
Hartman Distributing
05.2018 - 10.2021
Sales Associate
Home Depot
High School Diploma - Theater Arts
Memorial High School
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