John Tapia
HOUSTON,TX
Summary
Dynamic and results-driven professional with extensive experience at Salad And Go, excelling in customer service and employee training. Proven track record in enhancing operational efficiency and team motivation, while implementing effective inventory management practices. Adept at fostering a positive work environment and ensuring compliance with food safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead
Salad And Go
League City, TX
02.2023 - 09.2025
- Supervised daily operations, ensuring efficient workflow and adherence to food safety standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that enhanced speed of service during peak hours.
- Resolved customer inquiries and complaints promptly, enhancing overall dining experience.
- Assisted in developing training materials for new hires, promoting effective onboarding processes.
- Conducted quality control checks to maintain product consistency and customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager
Salata
Houston, TX
10.2018 - 02.2023
- Implemented training programs to enhance staff performance and product knowledge.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Mentored new employees, fostering a positive work environment and teamwork culture.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Delivery Driver
Jimmy Johns Gourmet Subs
Houston, TX
01.2017 - 11.2019
- Delivered packages efficiently, ensuring timely arrivals to enhance customer satisfaction.
- Maintained vehicle cleanliness and functionality, performing routine inspections and coordinating necessary repairs.
- Utilized GPS technology to optimize delivery routes, reducing travel time and fuel consumption.
- Trained new drivers on safety protocols, company policies, and best delivery practices to ensure compliance.
Food Service Worker
Five Guys
Houston, TX
03.2017 - 07.2018
- Prepared and served food items in compliance with health and safety regulations.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Trained and mentored junior staff on food preparation techniques and service standards.
- Streamlined kitchen operations to enhance efficiency and reduce waste during service hours.
Education
High School Diploma -
Deer Park High School
Deer ParkSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Computer Skills
Certification
- Food Handlers Certification
Timeline
Shift Lead
Salad And Go
02.2023 - 09.2025
Assistant Manager
Salata
10.2018 - 02.2023
Food Service Worker
Five Guys
03.2017 - 07.2018
Delivery Driver
Jimmy Johns Gourmet Subs
01.2017 - 11.2019
High School Diploma -
Deer Park High School