John Thai
Atwaster,CA
Summary
- Accountable for all facets of operation for pest control branch. This includes team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development.
- Branch Manager familiar with regulations, best practices, and success strategies. Excellent communication, decision-making and planning abilities.
- Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
- Results-oriented Branch Manager managing total operations. Analytical and detail-oriented with over 28 years of experience in the pest control industry.
- Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
- Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
29
29
years of professional experience
Work History
Branch Manager
Terminix Pest Control
Sacramento, CA
06.1997 - Current
- Manage branch P&L – monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved.
- Foster a positive work environment that motivates associates and drives customer satisfaction.
- Directly manage the branch Sales team and service supervisors.
- Recruiting, interviewing, hiring and training branch staff
- Monitoring regulatory compliance, quality control standards and ensuring safety.
- Ensure alignment with business model and guidelines, including implementing company programs and initiatives.
- Assessed employee performance and developed improvement plans.
Skills
- Field Rep Branches 1, 2, & 3 QAL A, B, K, & M
- Regulatory compliance
- Experience in sales management
- Effectively lead and motivate others through coaching, mentoring
- Communications skills – impersonal, written, presenting
- Time management and organizational skills
- Problem solving and coming up with practical solutions
- Ability to build rapport easily and establish trust with customers and employees
- Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc)
- Branch operations management
- Customer service
- Customer relationships
Timeline
Branch Manager
Terminix Pest Control
06.1997 - Current