Walter Cortez

Manage daily operations and oversee departmental performance to ensure full alignment with the strategic objectives and long term vision of Dewey Pest & Termite Control

Managed a diverse team including an assistant Manager,Route Supervisor,28 Service Technicians,a Termite Inspector,and Crewman,2 Pest Management Specialist,and 4 office professionals utilizing the Dewey Service Protocol, along with strategic planning and positive coaching to meet monthly goals.

Hire and trained employees to ensure full proficiency Dewey Company policies and procedures; Promoted a safety-first culture through weekly safety meetings to review and update new industry and company policies.

Coached and trained Technicians to effectively use available knowledge, materials, tools to drive and improve service quality,client satisfaction,retention,and overall growth.

Monitored daily operations and supported the Branch Manager in necessary duties.

Assisted in the day to day operations of the branch in all capacities.

Supervised branch personnel and operations in absence of the Branch Manager,keeping operations and workflows running smoothly.

Demonstrated proactive sales strategies to attract, expand, and retain customer relationships and achieve sales objectives.

Optimize use of resources to meet branch-specific operational needs

Assisted with the training of new technicians within the region.

Assisted the Regional Manager in day to day operations of other branches.

Proven leadership skills.

Motivated employees to continuously grow knowledge and enhance abilities.

Improve staff performance through continuous monitoring and training updates.

Supervised technicians to verify adherence to quality standards, deadlines,and proper procedures.

Preserve customer loyalty by quickly and completely resolving complaints.

Resolve customer complaints and answer customers questions regarding policies and procedures.

Complete all tasks promptly and with minimal oversight.

Troubleshoot problems and develop successful solutions.

Excellent proficiency in Dewey Protocol.

Identified and controlled infestations for insects, rodents,birds ,and other pest's.

Large and small scale bird and bat netting jobs, installed electric bird shock strips,and mini solar panel power sources.

Numerous residential and commercial rodent trapping and exclusions with success.

Cleaned and organized work areas and equipment on a regular basis.

Assisted in training of new pest control technicians as necessary.

Educate customers in preventing re-infestations.

A high grasp of local state and federal safety rules and regulations.

Sound written and communication abilities.