John Woods
Manchester,KY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Store Manager
AT&T
04.2014 - 02.2021
- Approved regular payroll submissions for employees.
- Raised property accuracy and accountability by creating new automated tracking method.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Customer Service Representative
Serco
04.2012 - 04.2014
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Cross-trained and provided backup support for organizational leadership.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Supervisor
Spectrum Care Academy
01.2006 - 04.2012
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Clay County High School
Manchester, KY05.1998
Skills
- Revenue Growth
- Business Forecasting
- Records Organization and Management
- Problem-Solving
Timeline
Store Manager
AT&T
04.2014 - 02.2021
Customer Service Representative
Serco
04.2012 - 04.2014
Supervisor
Spectrum Care Academy
01.2006 - 04.2012
High School Diploma -
Clay County High School