John Anthony Siro
Spokane
Summary
Licensed CNA in the state of Washington, and a dedicated pre-nursing student with over two years of experience in fast-paced retail and food service environments.
Excels in customer service, attention to detail, and strong interpersonal communication skills, along with team management.
Proven ability to enhance operational efficiency and improve customer satisfaction through effective coaching and problem resolution.
Skilled in time management and adept at fostering positive customer relationships in dynamic settings.
Seeking to leverage these experiences to contribute to Sacred Heart Medical Center, Spokane.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Jimmy John's Gourmet Sandwiches
Reno
10.2023 - 12.2025
- Advanced to a Shift Lead Manager in 2024.
- Executed tasks in a high-pressure, time-sensitive environment, prioritizing speed and accuracy for customer orders.
- Collaborated with a diverse team to manage workflow during peak hours, demonstrating strong teamwork, and adaptability.
- Trained and coached team members to maintain high productivity and performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Sales Associate
Walgreens
Reno
01.2023 - 01.2024
- Assisted customers with product selection and inquiries.
- Collaborated with team members to ensure store cleanliness and orderliness.
- Resolved customer complaints and provided exceptional service experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Pre-Nursing - Pre-Nursing
Spokane Falls Community College
Spokane, WAPre-Nursing - Pre-Nursing
University of Nevada, Reno
Reynard, NVSkills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Patient care
- Critical thinking
Certification
Nursing Assistant Certification (NAC.NC.70028450) issued by WA State Department of Health, 2025
Timeline
Shift Lead Manager
Jimmy John's Gourmet Sandwiches
10.2023 - 12.2025
Sales Associate
Walgreens
01.2023 - 01.2024
Pre-Nursing - Pre-Nursing
Spokane Falls Community College
Pre-Nursing - Pre-Nursing
University of Nevada, Reno