Johnas Aleni
Moab,UT
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Sorrel River Ranch Resort & Spa
Moab, UT
03.2024 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with luggage handling for incoming guests.
- Managed cash drawer responsibly throughout shift.
- Resolved customer complaints promptly and courteously.
- Addressed customer needs in a timely manner.
- Maintained cleanliness of lobby area at all times.
- Generated daily reports detailing occupancy levels, revenue amounts.
Private Tour Guide
Own Business
Athens, Greek Islands And Dubai
06.2022 - 12.2024
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Created customized tour packages according to customer preferences.
- Provided detailed information to tourists about local attractions and points of interest.
- Managed bookings, reservations and payments for tours.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Developed guest relationships to achieve high level of satisfaction.
Corporate Tour Guide
G2 Travel
Hong Kong
05.2023 - 08.2023
- Provided detailed information to tourists about local attractions and points of interest.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Organized and conducted daily tours for groups of up to 30 people.
- Described tour points of interest to group members, responding to questions and inquiries.
- Collaborated with marketing teams to create promotional materials and strategies for tours.
Education
Associate of Applied Science - Tourism Guidance
Marmara University
Istanbul07-2023
Skills
- Guest Relations
- Reservations
- Cash Handling
- Documentation
- Time Management
- Cultural Awareness
- Customer Service-Oriented
- First Aid Training
- Social Perceptiveness
- Event Planning
Languages
Turkish
Native/ Bilingual
English
Full Professional
Norwegian
Elementary
German
Limited
Spanish
Elementary
Affiliations
- Traveling
- Discovering Music All Around the World
- Running
Timeline
Front Desk Agent
Sorrel River Ranch Resort & Spa
03.2024 - Current
Corporate Tour Guide
G2 Travel
05.2023 - 08.2023
Private Tour Guide
Own Business
06.2022 - 12.2024
Associate of Applied Science - Tourism Guidance
Marmara University
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