Johnathan Fraley
Chandler,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Jack in the Box
Chandler, AZ
09.2024 - 12.2024
- Served orders to customers at windows, counters and tables.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Communicated effectively with co-workers to ensure smooth workflow.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
Line Laborer
Pebble Tech
Chandler, AZ
06.2024 - 09.2024
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Performed regular servicing and preventive maintenance on assigned equipment.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
Customer Service Representative
The Doughnut Peddler
Chandler, AZ
04.2024 - 06.2024
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Addressed customer questions and concerns regarding products and services.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
Dobson High School
Mesa, AZSkills
- Food preparation
- Cash handling
- Inventory management
- Equipment maintenance
- Workflow optimization
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Attention to detail
Timeline
Customer Service Representative
Jack in the Box
09.2024 - 12.2024
Line Laborer
Pebble Tech
06.2024 - 09.2024
Customer Service Representative
The Doughnut Peddler
04.2024 - 06.2024
Dobson High School
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