Summary
Overview
Work History
Education
Skills
Certification
Military Service
Additional Information
Timeline
Generic

Johnathan Hanham

Service Advisor
Conroe,TX

Summary

Seeking a full-time position that will utilize my outstanding communication and hardworking skills to further my career in more advanced positions

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Advisor

Loves Truck Stop
11.2022 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.

Tower Technician

Eastex Tower
08.2021 - 11.2022
  • Build towers, install antennas, 5G, Fiber, microwave, modify and beef up towers, terminate and run coax and waveguide cables.
  • Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
  • Contributed to positive team morale by maintaining a professional attitude among challenging weather conditions or difficult job sites.
  • Improved network performance by installing, troubleshooting, and optimizing telecommunications equipment.
  • Provided comprehensive training to new team members, improving their skill set and productivity within the team quickly.

House Framer

Morris Builders, LLC
01.2019 - 08.2021
  • Assisted with framing homes, carrying out daily tasks to upmost precision. Kept job site professional at all times. Worked rain or shine to ensure job was completed to customers satisfaction.
  • Streamlined project workflow by managing inventory of required materials, ensuring availability when needed.
  • Enhanced structural integrity by accurately measuring and cutting lumber for house framing projects.
  • Collaborated closely with architects and engineers to ensure accurate implementation of design specifications within house framing projects.

Heavy Truck Driver

C.R England
08.2018 - 01.2019
  • With less than 1 year of Experience hauling 53" trailer cross country while managing time effectively for delivery purposes. Zero accidents or injuries throughout career.
  • Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.
  • Navigated challenging roadways and adapted quickly to detours or route changes, ensuring no delays in meeting deadlines.
  • Promoted a positive company image by maintaining a clean and organized truck interior and exterior at all times.
  • Exceeded customer expectations with courteous service during deliveries, addressing any concerns or questions promptly and professionally.

Construction Worker

Bechtel Construction Inc
11.2017 - 08.2018
  • Provided communications with crane operator to pick up, control, and place the load with precision. Monitor all paperwork for accuracy, clarity and completeness; analyze the work to find a more productive cost efficient method. Assists in development of look ahead scheduling and progress reporting.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.

U.S Army Infantryman

U.S. Army
09.2014 - 10.2017
  • Honorable discharge
  • Military Professional with 3 years of intense training and simulation participation to ensure maximum readiness. Extensive knowledge of ground security, tactical maneuverability and mine detection techniques. Proven ability to adapt to new surroundings while remaining alert, ready, and observant under pressure.
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
  • Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
  • Enhanced team efficiency by conducting regular training sessions and tactical drills.

Education

Diploma -

Tomball High School
Tomball, TX
08.2014

Skills

  • Service excellence
  • Proficient in computer applications
  • Proficient in task management
  • Reliable professional commitment
  • Detail-oriented approach
  • Clear interpersonal communication
  • Service pricing analysis
  • Client service recommendations
  • Resolving customer complaints

Certification

First Aid Certification

Military Service

  • Branch: United States Army
  • Rank: E-4

Additional Information

  • SKILLS
  • Ability to adapt and overcome any obstacle
  • Effective leader and team player
  • Familiarized with improved communication skills
  • Well trained with vehicle recovery and maintenance
  • Extensively trained in medical emergency situations

Timeline

Service Advisor

Loves Truck Stop
11.2022 - Current

Tower Technician

Eastex Tower
08.2021 - 11.2022

House Framer

Morris Builders, LLC
01.2019 - 08.2021

Heavy Truck Driver

C.R England
08.2018 - 01.2019

Construction Worker

Bechtel Construction Inc
11.2017 - 08.2018

U.S Army Infantryman

U.S. Army
09.2014 - 10.2017

Diploma -

Tomball High School

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Johnathan HanhamService Advisor