Summary
Overview
Work History
Education
Skills
Timeline
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Johnathan Kilmer

Brooklyn

Summary

Dynamic professional with extensive experience in client relationship building and operational optimization. At Unity Point Hospital, I successfully implemented healthcare programs that enhanced patient satisfaction. Skilled in billing control and resource allocation, I excel at delivering superior service while ensuring compliance and efficiency in high-pressure environments.

Overview

14
14
years of professional experience

Work History

Independent Contractor

Self-employeed
10.2024 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.

Shipping Forklift Operator

Corteva Agriscience
07.2023 - 09.2024
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Transported goods between warehouse locations according to shipment and storage needs.

Medical Staff Coordinator

Unity Point Hospital
09.2022 - 06.2023
  • Communicated with patients, ensuring that medical information was kept private.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Transportation Supervisor

Manatts Inc.
01.2018 - 08.2022
  • Maintained compliance with DOT regulations and accurately documented driver qualifications, permits, and equipment information.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Oversaw transportation of 40-50 Lowboys and Tankers daily by coordinating personnel and developing efficient routes and workload schedules.
  • Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as concrete paving, cement powder and seal coat.

Property Field Adjuster

Grinnell Mutual
Grinnell, IA
01.2011 - 12.2017
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.

Education

Bachelor of Arts - Business Communication

University of Iowa
Iowa City, IA
05-2007

Associate of Arts - Business Administration

Hawkeye Community College
Waterloo, IA
12-2004

Skills

  • Billing control
  • Estimations and quotes
  • Quoting and estimating
  • Material and equipment procurement
  • Performance metrics
  • Resources allocation
  • Client relationship building
  • Scheduling

Timeline

Independent Contractor

Self-employeed
10.2024 - Current

Shipping Forklift Operator

Corteva Agriscience
07.2023 - 09.2024

Medical Staff Coordinator

Unity Point Hospital
09.2022 - 06.2023

Transportation Supervisor

Manatts Inc.
01.2018 - 08.2022

Property Field Adjuster

Grinnell Mutual
01.2011 - 12.2017

Bachelor of Arts - Business Communication

University of Iowa

Associate of Arts - Business Administration

Hawkeye Community College

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Johnathan Kilmer