Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOHNATHAN MARTINEZ

Alhambra

Summary

Highly motivated and experienced professional. Known for exceeding goals, adept at collaborating and working in a team environment. Technically proficient with Microsoft Office Suite.

Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Brand Ambassador

North Star Alliances
01.2018 - Current
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
  • Trained new brand ambassadors, ensuring consistency and quality in brand representation.

IT Technician/Mover

Corovan Logistics
08.2021 - 05.2023
  • Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems.
  • Did hardware installation, end-user support and training, supporting and customizing, and kept track of stock items.
  • Maintained record of daily data communication transactions, problems and remedial action taken and installation activities.
  • Provided technical support to end-users in hardware read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.
  • Assist the move process by communicating with supervisors, end users/customers, and other crew members; using extreme care not to damage goods or facilities during the moves.
  • Knowledge of network cable tracing and connect and reconnect IT inventories.

E-Commerce Associate

Ralphs Grocery Company, a subsidiary of the Kroger co. inc.
04.2020 - 08.2021
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines. Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
  • Retrieve each customer’s order from all staging locations and ensure order accuracy.
  • Process the orders through the point of sale (POS) system.
  • Follow policies and procedures to determine appropriate substitution in the event of out-of-stock.
  • Maintain organization and cleanliness of staging areas and equipment.
  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
  • Perform required opening and closing procedures.

Education

High School Diploma -

Cathedral High School
05-2018

Associate of Science - Computer And Information Systems

Pasadena City College
Pasadena, CA
06-2027

Skills

  • Customer service
  • Effective communicator
  • Exceptional communication
  • Customer engagement
  • Computer operation
  • Administrative functions

Timeline

IT Technician/Mover

Corovan Logistics
08.2021 - 05.2023

E-Commerce Associate

Ralphs Grocery Company, a subsidiary of the Kroger co. inc.
04.2020 - 08.2021

Brand Ambassador

North Star Alliances
01.2018 - Current

High School Diploma -

Cathedral High School

Associate of Science - Computer And Information Systems

Pasadena City College

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