Johnathan Williams
Richland
Summary
Service and parts professional with a commitment to high standards and a results-driven approach. Expertise in optimizing operations and enhancing customer satisfaction through effective team collaboration and adaptability to changing needs. Proficient in inventory management, process improvement, and conflict resolution, with a proven track record of managing service and parts departments to ensure operational efficiency. A reliable leader capable of streamlining processes and driving results in dynamic environments, consistently delivering high-quality outcomes while fostering strong vendor relationships and technical troubleshooting skills.
Overview
6
6
years of professional experience
Work History
Service and Parts Manager
Blue Compass RV
Bend, OR
06.2025 - Current
- Managed service and parts operations, ensuring timely delivery and customer satisfaction.
- Oversaw inventory management, optimizing stock levels for improved efficiency.
- Led training sessions for staff on service protocols and parts handling procedures.
- Implemented process improvements that enhanced workflow and reduced turnaround times.
- Analyzed service performance metrics to identify areas for operational enhancement.
- Coordinated scheduling of service appointments, maximizing resource allocation and productivity.
- Ensured compliance with safety regulations and company policies in all service activities.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Provided timely, insightful and accurate reports to upper management.
Service Advisor
Blue Dog Rv/Blue Compass RV
Pasco, WA
02.2024 - 05.2025
- Service Advisor Certificate and experience, RVTI Level 3 chassis specialist, Certified Mentor, Appliance Certified Slide Certified, Demco Flat Tow and Hitch Certified Blue Ox Flat Tow and Hitch Certified, All Certificates Completed in 1 year, Advanced Technician 1 Year Well Versed in the Blue Compass Core Values and Leadership Qualities
- Assisted customers in selecting appropriate service options and products.
- Coordinated repair schedules with technicians to optimize workflow efficiency.
- Provided accurate information on service warranties and vehicle maintenance plans.
- Handled customer inquiries and resolved complaints to enhance satisfaction levels.
- Managed documentation for service orders, ensuring compliance with company standards.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Technician
Blue Dog Rv
Pasco
02.2022 - 02.2024
- Diagnosed and repaired mechanical issues in a timely manner to minimize downtime.
- Conducted routine maintenance checks to ensure optimal equipment performance.
- Collaborated with teams to develop and implement efficient service processes.
- Managed inventory of tools and parts, ensuring availability for service tasks.
- Improved customer satisfaction through effective communication and problem resolution.
- Analyzed service data to identify trends and recommend process enhancements.
- Led troubleshooting efforts for complex technical issues, ensuring swift resolutions.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Sales Associate
Daily Discounts
Richland, WA
02.2020 - 04.2024
- Order, Receive products, Inventory control, Posting products to websites/web stores, Shipping, order Processing, data entry, payment control, Sales
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer checkout.
- Collaborated with team members to achieve daily sales targets and maintain operational efficiency.
- Managed inventory restocking, minimizing stock discrepancies and supporting timely product availability.
- Handled customer feedback effectively, resolving issues promptly to foster positive relationships.
- Greeted customers and helped with product questions, selections, and purchases.
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Parts ordering
- Operational efficiency
- Labor management
- Health and safety compliance
- Vehicle diagnostics
- Task delegation
- Service scheduling
- Sales support
- Cost reduction
- Warranty administration
- Employee evaluation
- Equipment procurement
- Workshop management
- Ordering parts
- Improving customer satisfaction
- Customer relations
- POS systems operations
- Purchasing strategies
- Invoice processing
- Goal setting
- Inventory management
- Demand forecasting
- Performance improvement
- Inventory auditing
- Stock management
- Vendor relations
- Coordinating paperwork
- Purchasing oversight
- Parts documentation
Timeline
Service and Parts Manager
Blue Compass RV
06.2025 - Current
Service Advisor
Blue Dog Rv/Blue Compass RV
02.2024 - 05.2025
Service Technician
Blue Dog Rv
02.2022 - 02.2024
Sales Associate
Daily Discounts
02.2020 - 04.2024