Johnathon Gonzales
Boise,ID
Summary
Dynamic Cashier Team Lead with proven expertise in customer service and team leadership, honed at McDonald's. Excelled in enhancing customer satisfaction and mentoring new staff, ensuring efficient transaction processing and team performance. Skilled in cash handling and fostering a positive shopping environment, demonstrating a flexible approach to scheduling and task management.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
McDonald's
07.2021 - 07.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Restocked and organized merchandise in front lanes.
Education
Graduate Certificate - Technical And Scientific Communication
Centennial High School
Boise, IDSkills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Cash Register Operation
- Team Management
- Cash handling expertise
- Store Opening and Closing
- Money Handling
Languages
Spanish
Limited Working
Timeline
Cashier Team Lead
McDonald's
07.2021 - 07.2024
Graduate Certificate - Technical And Scientific Communication
Centennial High School