JOHN AUSTAD
St Johns,FL
Summary
An accomplished, results-oriented Executive working at the intersection of strategic planning and analytics to
translate complex data into meaningful intelligence that supports the attainment of challenging business goals. A
notable capacity for leveraging cutting-edge technologies to drive meaningful change and sustainable cost savings is
underpinned by an aptitude for streamlining processes and maximizing ROI. Keen communication and interpersonal
skills facilitate strong interdisciplinary relationships and engender a leadership environment that is conducive to
motivation, target-achievement and continuous development.
Overview
18
18
years of professional experience
Work History
Executive Director
John Austad
Saint Johns, FL
- Telephone: (904) 521-3558 | Email: johnaustad@gmail.com, Data Strategy, Architecture and Delivery
- Successfully aligned multiple cross-functional teams to reduce reporting and dashboard delivery SLA misses from 40% to 2%, facilitating the business to manage and react to business critical items more quickly
- Manage multiple lines of business data strategies and initiatives in Home Lending and Operations, each with different levels of data maturity, platforms and technology engagements; providing expert oversight on all programs to support a roadmap towards the target state
Executive Director – Data Architect Director
Operations, JP Morgan Chase
Jacksonville, FL
09.2018 - Current
- Complex, multifaceted role encompassing analytical, strategic and change management functions, in support of an operationally efficient, procedurally robust environment
- Serve as Data Delivery Lead, with full accountability for leading change, spearheading partnerships, understanding business objectives and collaborating with IT Executives to design and execute high-value data strategies that drive optimal business performance
- Manage/Influence a budget in excess of $20M, comprising product owners, analytics leaders, tech teams and scrum teams across multiple lines of businesses to deliver on CEO demands
- Provision of incisive leadership to a multidisciplinary team in the delivery of a large data platform pivot; executing in SAS to steer towards Big Data platform Hadoop (Horton) into Teradata – achieving significant cost reductions while increasing revenue by $12M per year at peek
- Development of key metrics and milestones to ensure delivery of tasks on time and within budget, while also leveraging KPI’s and OKR’s to effectively manage teams
- Partnered with tech team to implement and participate in full agile transformation to support demand management, in a departure from the traditional waterfall approach
- Lead collaborative operations with Marketing and Analytics leads to integrate data strategies into market campaigns, while feeding machine learning models to maximize ROI – successful implementation of these models secured multi-million-dollars in revenue for mortgage business
- Led the design and implementation of a new data platform to support the mortgage processing system; replacing existing platforms with a multitude of data inconsistencies/inaccuracies and frequent findings with risk/regulatory
- New reporting suite was built to receive over 200,000 hits per month and serve internal staff with 98% up time, facilitating the decommission of multiple platforms, with crucial cost avoidance
Executive Director
JP Morgan Chase
Jacksonville, FL
12.2014 - 09.2018
- Liaised across multiple LOB leaders to understand their specific needs, business drivers, data usage and patterns of consumption; leveraging the data/information to re-architect solutions on business data and reporting needs to optimize the cost efficiency of the platform
- Spearheaded major data build out to support implementing a new $1M analytical command center, staffed by over 20 analysts/decision scientists and Tableau dashboards with NRT data feeds – monitoring every level of
- Mortgage Originations KPIs and performance triggers – allowing analysts to monitor and engage LOB partners to adapt support and shift focus to data-identified issues
- Analyzed the KPIs within the command center to architect a new data platform that achieved split-second response times on Tableau dashboards, with the dashboard employing statistical analysis to draw attention to business areas requiring input – improving the data loads and render times by over 70%
- Significantly improved system up-time and the availability of executive-level decision sensitive information by driving improved stability of the data platform
- Advanced previous SSRS executions, in leading the team to develop customized methods for self-service from reports; allowing customers to customize and save view combinations (with current reports receiving over 200k hits per month)
Executive Director
JP Morgan Chase
Jacksonville, FL
12.2011 - 12.2014
- Recruited to lead a major program of improvement in the Foreclosure platform:
- Existing platform was unable to serve business needs, so applied a green field approach to rebuild the data platform from the ground up, based on business needs, resulting in consistent data, one place one-time data transformations, and single source of truth data mart for daily operational and external reporting needs
- Merged multiple disparate systems into a cohesive data platform, saving significant costs and improving consistency in the data
- Reduced over 400 individual reports into just 20; leveraged understanding of key business needs to build new reports that facilitated easier consumption, the ability to self-serve and enhanced monitoring at every level (using SSRS)
- Led a fundamental and comprehensive evaluation of the bankruptcy process:
- Met with business leads and performed deep level data analysis, allowing the team to shape business processes and feed accurate business logic into the data platform
- Utilized the gathered information to entirely rebuild data and reporting platforms from the ground up; facilitating the team to sunset existing platforms, reduce to single source and achieve significant savings
- Promoted a culture of compliance by ensuring all requirements and directions from external agencies (CFPB, regulators, consent order) were strictly adhered to
Manager
PHH Mortgage
Jacksonville, FL
08.2006 - 12.2011
System Architect
PHH Mortgage
Jacksonville, FL
08.2004 - 08.2006
Education
B.A. - Business
University of Florida
Skills
Professional/Management: Consumption Strategy Developmentundefined
Timeline
Executive Director – Data Architect Director
Operations, JP Morgan Chase
09.2018 - Current
Executive Director
JP Morgan Chase
12.2014 - 09.2018
Executive Director
JP Morgan Chase
12.2011 - 12.2014
Manager
PHH Mortgage
08.2006 - 12.2011
System Architect
PHH Mortgage
08.2004 - 08.2006
Executive Director
John Austad
B.A. - Business
University of Florida
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