Johnay Cambridge
The Bronx,NY
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
Staffed INC
07.2019 - 06.2021
- Promoted brand products through various marketing channels and events
- Engaged with customers to build relationships and increase brand loyalty
- Represented the brand at trade shows and public events
- Provided detailed product information and demonstrations
- Distributed marketing materials to enhance brand visibility
- Gathered customer feedback for marketing team insights
- Utilized social media to increase brand exposure and engagement
- Maintained a professional and positive brand image.
Freelance Production Assistant
Various Clients in the Fashion Industry
09.2014 - 02.2020
- Assisted with equipment setup and breakdown for shoots
- Handled administrative tasks and managed paperwork
- Organized clothing, accessories, and props for the styling team
- Ensured clothing and accessories were properly steamed and presented
- Managed social media accounts for fashion events
- Facilitated post-production tasks, including digital file archiving
- Maintained a clean and organized workspace
- Provided general support to the production team
- Created engaging content for designers, including styling outfits and capturing behind-the-scenes moments.
Bra Fitting Specialist
Victoria’s Secret
01.2018 - 01.2019
- Created excitement for bra strategies and mentored others
- Used confident selling statements and overcame customer objections
- Demonstrated expert-level product and fit knowledge
- Engaged with multiple customers, encouraging fitting room visits
- Suggested strategies to drive bra growth.
Sales Specialist
Victoria’s Secret
01.2017 - 01.2018
- Identified customer needs to make compelling recommendations
- Participated in setting sales goals and tracking performance
- Onboarded new associates and provided assistance
- Engaged proactively with customers, reading cues and responding
- Ensured merchandise was fully stocked during inventory.
Beauty Specialist
Victoria’s Secret
01.2015 - 01.2017
- Made recommendations to drive conversion and exceed beauty goals
- Performed live product demonstrations and identified unique scents
- Converted bra and PINK customers to beauty products
- Maintained personal sales per associate hour (SPAH) at a minimum of 200.
Sales Support Generalist
Victoria’s Secret
09.2014 - 01.2015
- Delivered a friendly and efficient cash wrap experience
- Processed transactions accurately and efficiently
- Recovered cash wrap selling zone and managed returns
- Contributed to customer loyalty through credit card sign-ups and email capture
- Encouraged additional purchases at checkout.
Education
AAS - Fashion Marketing And Merchandising
New York City College of Technology
01.2015
Skills
- Customer Service
- Effective communicator
- Customer Engagement
- Exceptional communication
- Team Leadership Qualities
- Brand Awareness
- In-depth product knowledge
- Problem-Solving
- Reliability
- Team Collaboration
Timeline
Brand Ambassador
Staffed INC
07.2019 - 06.2021
Bra Fitting Specialist
Victoria’s Secret
01.2018 - 01.2019
Sales Specialist
Victoria’s Secret
01.2017 - 01.2018
Beauty Specialist
Victoria’s Secret
01.2015 - 01.2017
Sales Support Generalist
Victoria’s Secret
09.2014 - 01.2015
Freelance Production Assistant
Various Clients in the Fashion Industry
09.2014 - 02.2020
AAS - Fashion Marketing And Merchandising
New York City College of Technology
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