Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
Timeline
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John Connor Hiltwine

Berlin,New Jersey

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Account Representative

CDW
08.2022 - 01.2024
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Kept detailed records of customer interactions for optimal traceability.
  • Identified and implemented process improvements to maximize efficiency.

Territory Sales Representative

Green Star exteriors
05.2022 - 07.2022
  • Created a Self-sufficient schedule and efficiently knocked on doors to provide possible clients with above average service and information about products.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales Associate Internship

Voyage Visuals
01.2022 - 04.2022
  • Used sales web systems to view and create lists of prospects, prepared to form relationships with buyers through creating emails and various other methods of communication.
  • Developed strong rapport with customers and created positive impression of business.

Retail Management Internship

CVS Health
06.2021 - 08.2021
  • Learned how to manage store day to day operations between finances, scheduling shifts, communicating, and leading others
  • Sold customers subscription-based programs as well as stocked and loaded shelves in an efficient manner.

Delivery Driver

New Jersey Lawyer Service (NJLS)
07.2020 - 08.2020
  • Loaded, transported, and delivered items to clients or businesses in a safe, timely manner
  • Reviewed orders before and after delivery to ensure that orders were complete, the charges are correct, and the customer is satisfied with their delivery.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Education

BBA - Entrepreneurship

West Virginia University
Morgantown, WV
05.2022

High School Diploma -

Eastern Regional High School
Voorhees Township, NJ
05.2018

Skills

  • Payment Processing
  • Sales Development
  • Upselling
  • Product Sales
  • Customer Needs Assessment
  • Verbal/Written Communication
  • Customer Service
  • Conflict Resolution

Activities

President of Pi Kappa Phi

  • Provide strategic leadership for the fraternity, guiding the executive board and members.
  • Ensure the chapter's adherence to the fraternity's vision and mission.
  • Oversee day-to-day operations and address challenges as they arise.

Vice President of Pi Kappa Phi

  • Cultivate positive relationships with potential new members, emphasizing the fraternity's values and culture.
  • Serve as a point of contact for prospective members, answering questions and providing information.
  • Collaborate with the chapter to create a welcoming and inclusive environment during recruitment events.

Member of the Pi Kappa Phi Ad Astra Society

  • Ad Astra society recognizes the fraternity's top student leaders for their achievement and impact within Pi Kappa Phi on their campus.
  • Only given out to 1% of Pi Kappa Phi undergraduate students

Recycling Committee Chair

  • Raise awareness about the importance of recycling through educational campaigns and workshops.
  • Provide guidance to members or residents on proper recycling practices and sorting procedures.
  • Collaborate with community members, schools, or businesses to promote recycling initiatives.

Certification

Google CyberSecurity Certificate

AWS Partner: Sales Accreditation (Business)

Languages

Spanish
Elementary

Timeline

Account Representative

CDW
08.2022 - 01.2024

Territory Sales Representative

Green Star exteriors
05.2022 - 07.2022

Sales Associate Internship

Voyage Visuals
01.2022 - 04.2022

Retail Management Internship

CVS Health
06.2021 - 08.2021

Delivery Driver

New Jersey Lawyer Service (NJLS)
07.2020 - 08.2020

BBA - Entrepreneurship

West Virginia University

High School Diploma -

Eastern Regional High School
John Connor Hiltwine