John E. Tyler
Mt. Pleasant,SC
Summary
Experienced Information Technology Professional well-versed in infrastructure, security planning and operations management. Forward-thinking and strategic leader with twenty years of experience in technology. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, IT Services
PlanSource
Orlando, FL
07.2021 - Current
- Managed annual budget in excess of 5 million USD and developed plans to accomplish objectives within budget.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives maintaining response SLAs of 95%.
- Devised and wrote corporate technology policies and procedures improving IT service delivery
- Directed IT infrastructure improvements to support commercial SaaS platform
- Collaborated with DevOps, Software and Product teams to enhance service delivery and communication to customers
Director of Information Technology
Currax Pharmaceuticals
Morristown, NJ
04.2019 - 07.2021
- Designed global systems, processes and policies to enhance delivery of corporate applications
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed cybersecurity program decreasing user initiated risks by 20%
- Led multiple infrastructure and systems integrations supporting M&A objectives
- Implemented Dynamics 365 ERP based on business requirements and user needs, assisting with system builds, testing and deliverables.
- Collaborated with commercial and sales ops teams to successfully launch new sales organization providing technical expertise for CRM/SFA and BI selection and implementation.
- Managed vendor relations and contract process for technology services
Director of Information Technology
Pernix Therapeutics
Morristown, NJ
03.2014 - 04.2019
- Coordinated technical projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
- Implemented BI reporting platform (Tableau) and related data processes resulting in reduced manual error and effort and quicker delivery time.
- Provided technical guidance to improve business processes with automation leading business application projects including contract management, purchase management system and content management (Veeva PromoMats) systems
- Performed regular audits and tests of infrastructure and applications.
- Developed and managed information technology operating budget exceeding 1.5 million USD
Sr System Engineer/IT Manager-US
Belimed, Inc
Charleston, SC
09.2013 - 03.2014
- Improved systems by studying current practices and designing modifications improving system availability by 30%
- Built and maintained network infrastructure consisting of Windows, iOS and virtual products.
- Completed technical reviews of existing systems and suggested updates or changes.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Participated as technical lead for Belimed's global SFDC implementation
Sr. System Engineer
Cantey Technology
Charleston, SC
05.2011 - 09.2013
- Understand client business needs and workflows to allow their technology to enhance business functionality.
- Provided primary support to 15 key account, educating support staff on troubleshooting and problem-solving protocols.
- Managed installation, upgrade and deployment projects and provided on-site direction for junior engineers.
- Perform security and regulatory audits (PCI, SOX, HIPAA).
- Provide E-Discovery consulting for clients involved in litigation.
Network Administrator
Johnson & Johnson Insurance
Charleston, SC
05.2010 - 05.2011
- Configured networks for smooth, reliable operation to meet department uptime SLAs of 92%
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
- Mentor and assist junior network team members
Senior Consultant, Systems Engineering
Technology Partners Management Group
Richmond, VA
02.2007 - 05.2010
- Managed servers and systems to keep networks fully operational maintaining client up times exceeding 90%.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed client follow up to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Business Administration
Virginia Commonwealth University
Richmond, VAComputer Programming
Trident Technical College
Charleston, SCSkills
- Budget administration
- Requirements analysis
- Project lifecycle management
- Infrastructure development
- Security planning
- Data management
Accomplishments
- Provided oversight and governance of IT for companies in different industry settings, including medical, legal, insurance, life science, and financial services.
- Technical lead for global SFDC implementation consolidating seven siloed systems into a single enterprise application.
- IT lead for national commercial sales force launch of over 80 sales reps and managers in 45 day window
- Integrated a publicly traded pharmaceutical company that had purchased companies of various disciplines (manufacturing, distribution, commerical operations) into a unified technology environment.
Certification
VCP
VMTSP
VMSP
Timeline
Director, IT Services
PlanSource
07.2021 - Current
Director of Information Technology
Currax Pharmaceuticals
04.2019 - 07.2021
Director of Information Technology
Pernix Therapeutics
03.2014 - 04.2019
Sr System Engineer/IT Manager-US
Belimed, Inc
09.2013 - 03.2014
Sr. System Engineer
Cantey Technology
05.2011 - 09.2013
Network Administrator
Johnson & Johnson Insurance
05.2010 - 05.2011
Senior Consultant, Systems Engineering
Technology Partners Management Group
02.2007 - 05.2010
Business Administration
Virginia Commonwealth University
Computer Programming
Trident Technical College
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