John Edward Marse
Tampa,FL
Summary
A driven motivated/dynamic, and exuberant restaurant server with 8+ years experience in the guest dining industry. Fiercely competitive in my approach to efficiently being adaptable to execute every day with the highest regard for excellence possible while providing an outstanding dining experience.
Overview
5
5
years of professional experience
Work History
Server
Coopers Hawk
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported needs of 20+- person wait staff who attended to specific needs of countless customers daily for Shaker and peel, restaurant with social relevancy and intentionality.
Server
Shaker and Peel
01.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Ocean Prime
11.2019 - 01.2022
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Kankakee Valley High School
Wheatfield, IN06.2010
Skills
- Safe Food Handling
- Food Running
- Order Management
- Daily Specials Memorization
- Guest Engagement
- Sales Expertise
- Performance Improvement
- Multitasking Abilities
- Team Collaboration
- Interpersonal Skills
- Strong Work Ethic
- Exceptional customer service
Timeline
Server
Coopers Hawk
01.2024 - Current
Server
Shaker and Peel
01.2022 - 01.2024
Server
Ocean Prime
11.2019 - 01.2022
High School Diploma -
Kankakee Valley High School
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