John Edward Segundo
B2 L5 Regency Townhomes,Dasmariñas Cavite
Summary
Dynamic Sales Associate with proven expertise at Telephonics, excelling in customer service and cash handling. Recognized for building strong customer relationships and achieving sales goals through effective teamwork and problem-solving. Committed to enhancing customer satisfaction and maintaining organized displays, ensuring a seamless shopping experience. Reliable and goal-oriented professional.
Overview
8
8
years of professional experience
Work History
Sales Associate
Telephonics
Tagaytay
01.2018 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to meet daily sales goals and objectives.
- Trained new staff on sales procedures and customer service standards.
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science in Marine Transportation - Marine Transportation
Philippine Nautical And Technological College
Dasmariñas, Cavite Philippines 03.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Excellent people skills
- Exceptional customer service
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Client service
- Sales expertise
- Store opening and closing
Accomplishments
Achieved a 95% customer satisfaction rating and secured a 25% increase in repeat business by cultivating strong client relationships.
Contributed to a 10% year-over-year sales increase by effectively promoting best-selling items and upselling complementary products.
Timeline
Sales Associate
Telephonics
01.2018 - Current
Bachelor of Science in Marine Transportation - Marine Transportation
Philippine Nautical And Technological College