Johnee Brown
Port Neches,Texas
Summary
Dynamic front desk receptionist with a robust background in customer service and cash handling. Exceptional skills in maintaining accurate records and coordinating communication between departments to optimize guest experiences and operational efficiency.
Detail-oriented front desk receptionist with strong customer service and cash handling skills. Proven ability to create welcoming environments and efficiently manage operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Baymont By Wyndham
Port Arthur, TX
03.2026 - 03.2026
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed front desk operations, including check-ins and check-outs efficiently.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Maintained accurate records of reservations and guest information using hotel management software.
- Coordinated communication between departments to fulfill guest requests effectively.
- Processed payments and managed billing inquiries with attention to detail.
- Developed familiarity with local attractions to provide guests with recommendations and information.
Housekeeper
Baymont By Wyndham
Port Arthur, TX
10.2025 - 02.2026
- Maintained cleanliness and organization of guest rooms and common areas.
- Performed routine inspections to ensure compliance with safety and hygiene standards.
- Collaborated with team members to address guest requests and enhance satisfaction.
- Utilized cleaning chemicals and equipment safely and effectively according to guidelines.
- Adapted quickly to changing priorities while maintaining high-quality service standards.
- Reported maintenance issues promptly to ensure swift resolution for guests.
- Engaged in continuous learning of best practices in housekeeping operations.
Assistant Store Manager
7-eleven
Port Arthur, TX
05.2023 - 03.2024
- Assisted in managing daily store operations and inventory control.
- Supported staff training and development to enhance customer service skills.
- Implemented promotional displays to drive product visibility and sales.
- Monitored cash handling procedures to ensure compliance with company policies.
- Addressed customer inquiries and resolved issues to improve satisfaction rates.
- Collaborated with management to maintain optimal stock levels and reduce shrinkage.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Developed schedules for staff shifts to optimize operational efficiency and coverage.
- Executed routine audits of merchandise to ensure quality standards were met.
Assistant Store Manager
Family Dollar
Port Arthur, TX
12.2021 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Cashier
Popeyes Chicken
Port Arthur, TX
09.2018 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring reconciliation at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and system usage.
- Enhanced customer experience through positive interactions and product knowledge sharing.
- Implemented best practices for food safety and cleanliness in the front-of-house area.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Traffic Control Flagger
Labormax Staffing
Beaumont, TX
12.2015 - 12.2015
- Directed traffic flow to ensure safety and compliance at work zones.
- Communicated with drivers and pedestrians to minimize disruption during operations.
- Monitored construction activities to enforce safety regulations and protocols.
- Coordinated with crew members for effective site setup and equipment placement.
- Improved site visibility by utilizing appropriate signage and warning devices.
- Calmly managed clearing of path during passage of emergency vehicles.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Familiar with use of hand signaling procedures.
Home Health Aide
Texas Home Health
Beaumont, TX
02.2013 - 04.2014
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Administered medications and managed treatment plans as directed by nurses.
- Developed strong relationships with patients, enhancing emotional well-being.
- Educated families on care techniques and health management strategies.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Housekeeper
Magnolia Manor Nursing Home
Groves, TX
12.2012 - 03.2013
- Assisted in inventory management of cleaning supplies and equipment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Home Health Aide
Beaumont Home Care
Beaumont, TX
05.2011 - 11.2012
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Administered medications and managed treatment plans as directed by nurses.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
Wait Staff Member
Luby's Cafeteria
Port Arthur, TX
09.2009 - 10.2010
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Managed dining area cleanliness, maintaining a welcoming environment for patrons.
- Assisted in food preparation and presentation, adhering to Luby's standards for quality.
- Trained new staff on operational procedures and customer service best practices.
- Streamlined table turnover processes, enhancing overall dining efficiency and guest experience.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Education
High School Diploma -
Memorial High
Port Arthur, TX06-2009
Skills
- Customer service
- Data entry
- Cash handling
- File organization
- Hospitality services
- Attention to detail
- Time management
- Listening skills
Accomplishments
- Improved guest satisfaction by consistently delivering fast, friendly check-in and check-out services, resulting in positive feedback and repeat customers.
- Supervised team of 8 staff members.
Certification
- Licensed TABC - May 2023-2027
- Certified Anti Money Laundry Specialist, 7/eleven - May 2023-2027
- Certified Assistant Store Manager, 7/elevn - May 2023-2024
- Food Handler Training - May 2023-2027
Timeline
Front Desk Receptionist
Baymont By Wyndham
03.2026 - 03.2026
Housekeeper
Baymont By Wyndham
10.2025 - 02.2026
Assistant Store Manager
7-eleven
05.2023 - 03.2024
Assistant Store Manager
Family Dollar
12.2021 - 08.2022
Cashier
Popeyes Chicken
09.2018 - 12.2019
Traffic Control Flagger
Labormax Staffing
12.2015 - 12.2015
Home Health Aide
Texas Home Health
02.2013 - 04.2014
Housekeeper
Magnolia Manor Nursing Home
12.2012 - 03.2013
Home Health Aide
Beaumont Home Care
05.2011 - 11.2012
Wait Staff Member
Luby's Cafeteria
09.2009 - 10.2010
High School Diploma -
Memorial High