Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johneli Gutierrez

2727 Treble Creek Apt 235

Summary

Dynamic and reliable professional with extensive experience at Twin Peaks Restaurants, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for developing loyal clientele and fostering teamwork, while maintaining compliance with health regulations. Strong multitasking skills complemented by a friendly, outgoing personality.

Overview

2
2
years of professional experience

Work History

Bartender, Server

Twin Peaks Restaurants
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Customer Service Representative

Patient Financial Services
08.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Crystal City High School
Crystal City
05-2023

Associate of Arts - Nursing

Southwest Texas Junior College
Uvalde, TX
05-2023

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Clear and effective communication
  • Complex Problem-solving
  • Customer service expertise
  • Hospitality service expertise
  • Team training and development

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Patient Financial Services
08.2023 - 01.2024

Bartender, Server

Twin Peaks Restaurants
01.2023 - Current

High School Diploma -

Crystal City High School

Associate of Arts - Nursing

Southwest Texas Junior College

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Johneli Gutierrez