Johnell Whitney
Newport News,VA
Summary
Sales professional with deep expertise in driving revenue growth and developing strong client relationships. Proven success in sales strategy implementation, team leadership, and fostering collaborative environment. Strong negotiation skills, adaptability, and focus on delivering impactful results. Known for reliability, effective communication, and ability to thrive in dynamic markets.
Overview
8
8
years of professional experience
Work History
Sales Lead
Banana Republic Factory Store
05.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Manager
District at Williamsburg
11.2023 - 05.2024
- Assessed prospective tenant qualifications by conducting thorough background checks and verifying income information.
- Increased tenant satisfaction by addressing concerns promptly and efficiently.
- Contributed to team efforts in achieving occupancy goals by proactively identifying potential leads and following up on inquiries from prospects promptly.
- Built strong relationships with residents through excellent customer service and communication skills.
Sales Associate
Farfetch
12.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Key Holder
Cole Haan
06.2017 - 03.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Graphic Design
Northern Virginia Community College
Annandale, VASkills
- Cross-selling techniques
- Stockroom management
- Customer retention
- Performance management
- Sales analytics
- Cash handling
- Resident relations
- Marketing expertise
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
Timeline
Sales Lead
Banana Republic Factory Store
05.2024 - Current
Assistant Manager
District at Williamsburg
11.2023 - 05.2024
Sales Associate
Farfetch
12.2021 - 07.2022
Key Holder
Cole Haan
06.2017 - 03.2019
Graphic Design
Northern Virginia Community College
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