Johnetta Coombs
Salem,Indiana
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
15
15
years of professional experience
Work History
911 Dispatcher
WASHINGTON COUNTY SHERIFF DEPARTMENT
01.2019 - Current
- Followed established protocols for professional handling of emergency situations
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assistant IDACS coordinator.
- Work well with others during high stress calls.
- Have made good relationships with all coworkers. Coworkers feel comfortable coming to me with problems.
- Have worked as a Dispatcher for 9 years.
- Provided on-the-job training and coaching to develop new dispatchers
911 Dispatcher
Jackson County Sheriff Department
02.2009 - 11.2014
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
ASSOCIATE IN EDUCATION - Elementary Education
Indiana University Southeast
New Albany, IN08.2004
Skills
- Calm Under Pressure
- Task Prioritization
- Good Telephone Etiquette
- Relationship Building
Timeline
911 Dispatcher
WASHINGTON COUNTY SHERIFF DEPARTMENT
01.2019 - Current
911 Dispatcher
Jackson County Sheriff Department
02.2009 - 11.2014
ASSOCIATE IN EDUCATION - Elementary Education
Indiana University Southeast
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