JOHNETTE ANDERSON
Las Vegas,NV
Summary
A well-qualified and experienced Certified Pharmacy Technician with over 5 years of experience in assisting the pharmacists in the preparation and dispensing of medications in a retail pharmacy setting. Strong work ethic with attention to detail and pleasant personality. Able to communicate effectively, efficiently, and compassionately.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
09.2021 - Current
- Trained other pharmacy technicians, abiding by state regulations for training and licensure
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Selected drug and quantity, delivering items to pharmacist for review and dispensing
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
- Reported prescription errors to pharmacist on duty
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment
Senior Certified Pharmacy Technician
Walgreens
12.2017 - 09.2021
- Covid test administrator and certified vaccine immunizer
- Coordinated activities to ensure pharmacy stock maintained; identified and returned overstock, monitored and removed expired and recalled items
- Ensured efficient and timely delivery of medication to clients of various shelters and facilities
- Provided basic office support, including accounts payable and receivable, answering phones, maintain weekly and monthly reports, and managing day-to-day operations
- Created and executed promotional pharmacy marketing strategies for Prescription Savings Club (PSC) resulting in better than 50% increase in sales
- Ordering to replenish and guarantee customer satisfaction by keeping a broad inventory on hand
- Coordinated clerical and administrative functions pertaining to inventory management, data maintenance/reporting.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
Customer Service Associate
Walmart
01.2008 - 01.2013
- Assists customers with their orders and communicate in a positive and friendly manner
- Maintain clean and orderly checkout areas and complete other general cleaning duties Maintain knowledge of current sales, promotions, policies, exchanges and security practice Manage and assist customers with in store and online photo orders through company's website Provide first rate customer service to a wide range of customers
Education
BASIC EKG -
CSN -College Of Southern Nevada
Las Vegas, NVPharmacy Technician Certification PTCB - Pharmacy Technician Program
Milan Institute
Las Vegas, NV11.2017
Pharmacy Technician License -
Milan Institute
Skills
- Excellent verbal and written communication skills with high attention to detail
- Ability to build and maintain strong customer relationships
- Self-motivated with excellent organizational skills and attention to detail
- Pays attention to detail, ability to multi-task, good communication skills
- Ability to third party insurance resolutions and immunization/ registration
- Responsiveness, reliability, ability to express assurance/confidence, ability to express empathy,
- Professionalism
- Ability to demonstrate basic knowledge in understanding indication for medication
- Confidentiality and HIPAA
Certification
BLS Certified 2023
Timeline
Certified Pharmacy Technician
Walmart
09.2021 - Current
Senior Certified Pharmacy Technician
Walgreens
12.2017 - 09.2021
Customer Service Associate
Walmart
01.2008 - 01.2013
BASIC EKG -
CSN -College Of Southern Nevada
Pharmacy Technician Certification PTCB - Pharmacy Technician Program
Milan Institute
Pharmacy Technician License -
Milan Institute
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