John H. Bourrie
Woodstock,Georgia
Summary
Board certified Pharmacy Technician excited to bring six year background in retail pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Northside Hospital Cherokee
Canton, GA
06.2021 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Pharmacy Technician
Publix Pharmacy
Marietta, GA
07.2017 - 06.2021
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted daily bulk orders to maintain inventory levels.
- Prepared prescription transfers to other pharmacies.
- Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
- Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Used 8-point check system to verify labeled prescriptions.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Handled over 200 daily prescription fills.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Processed prescriptions in Enterprise, checking against known patient allergies.
- Communicated with insurance companies for billing purposes.
- Received, reviewed, dispensed and labeled over 100 prescriptions daily.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Interpreted and processed medication orders under supervision of pharmacist.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
Pharmacy Technician
Publix Pharmacy
Alpharetta, GA
03.2015 - 07.2017
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted daily bulk orders to maintain inventory levels.
- Prepared prescription transfers to other pharmacies.
- Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Used 8-point check system to verify labeled prescriptions.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Handled over 150 daily prescription fills.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Processed prescriptions in Enterprise, checking against known patient allergies.
- Communicated with insurance companies for billing purposes.
- Received, reviewed, dispensed and labeled over 75 prescriptions daily.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Interpreted and processed medication orders under supervision of pharmacist.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
Bakery Clerk
Publix Super Markets Inc
Alpharetta, GA
07.2009 - 03.2015
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Provided excellent customer service to foster satisfaction and loyalty.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Recommended optimal merchandise based on customer needs and desires.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cashier
Krogers Grocery Store
Alpharetta, GA
10.2008 - 04.2009
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Properly verified customer identification for alcohol or tobacco purchases.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
Administrative Clerk
The Balter Group
Roswell, GA
06.2007 - 11.2007
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Education
Associate of Science - Biology
Georgia State University
Atlanta, GAHigh School Diploma -
Woodstock High School
Woodstock, GA05.2007
Skills
- Pharmacy operations
- Proper labeling procedures
- Problem-solving skills
- Verifying orders
- Quality assurance and control
- Insurance billing
- Insurance Verification
- Resolving customer issues
- Supporting pharmacy operations
- FDA compliance
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Pharmacy Technician
Northside Hospital Cherokee
06.2021 - Current
Pharmacy Technician
Publix Pharmacy
07.2017 - 06.2021
Pharmacy Technician
Publix Pharmacy
03.2015 - 07.2017
Bakery Clerk
Publix Super Markets Inc
07.2009 - 03.2015
Cashier
Krogers Grocery Store
10.2008 - 04.2009
Administrative Clerk
The Balter Group
06.2007 - 11.2007
Associate of Science - Biology
Georgia State University
High School Diploma -
Woodstock High School