Johnica McPherson
Kalamazoo,MI
Summary
Dependable Patient Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Bronson Methodist Hospital
06.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Packager
Stryker Instruments
11.2020 - 11.2021
- Completed daily orders with expert picking and packing of shipments.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Reviewed orders by inspecting labeling, packaging and contents.
Home Health Aide
GT Independence
12.2020 - Current
- Keep up with all documentation for patients
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Cashier
Walmart
11.2018 - 05.2019
- Help stockers get merchandise to the sales floor and make sure customers have a great work experience.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Restaurant Team Member
Long John Silvers
07.2018 - 11.2018
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Greeted customers at drive-thru and took food orders.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
Parchment High School
Parchment MI05.2019
Skills
- Diagnostic Codes
- Gathering Information From Patients
- Customer Service
- Resolving Problems
- Communicating to Patients and Families
- Verifying Eligibility
- Insurance Information Collection
- Registration and Admissions
- Daily Charting
- Communication
- Team player
- Problem Solver
Timeline
Patient Access Representative
Bronson Methodist Hospital
06.2022 - Current
Home Health Aide
GT Independence
12.2020 - Current
Packager
Stryker Instruments
11.2020 - 11.2021
Cashier
Walmart
11.2018 - 05.2019
Restaurant Team Member
Long John Silvers
07.2018 - 11.2018
Parchment High School
References
- To be further discussed.
References
- To be further discussed.
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