Johnice Davis-Edwards

Responsible for communicating instructions to other associates, motivating them, and keeping their work areas safe.

• Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
• Conducted training and change management processes to improve operations.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Implemented continuous improvement metrics to streamline workflows and reduce waste.
• Prioritized initiatives to increase success rates of strategic projects.
• Conducted training and applied change management to achieve desired outcomes.
• Monitored and reported on process performance to verify compliance with established standards.
• Volunteered to help with special projects of varying degrees of complexity.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Assisted coworkers and staff members with special tasks on daily basis.

• Answer emails and phone calls from customers
• Make travel arrangements
• Schedule appointments
• Conduct online research to find address and contact details for a given list of companies
• Prepare presentations according to instructions given
• Schedule meetings and manage calendars
• Answer phone calls and emails and take messages
• Take accurate and comprehensive notes at meetings
• Help with daily time management
• Run errands as requested
• Plan travel, including flights, accommodation and ground transportation
• Coordinate events and speaking engagements
• Draft correspondence such as emails and letters
• Develop ideas for and write engaging content that aligns with our brand strategy, and addresses the needs and interests of our multiple stakeholders
• Collaborate with team members to develop content that promotes internal and external user engagement
• Research and interview key stakeholders and subject-matter experts
• Tell the stories of our company, employees, and customers in ways that expand our brand presence, inform and engage, and help achieve our business goals
• Data Entry
• Grant writing.

• Manage facility in Henderson, NV
• Rekey locks
• Cut keys
• Programming of Auto keys
• Met Clients on a daily basis to build positive rapports
• Installed locks
• Dispatched calls for Techs
• Sales of Safe/ Camera systems/ Home alarm systems

• Taking customer documentation to determine items required, assembling custom orders, aiding in processing orders, sorting merchandise, maintaining supplies, verifying inventory, and processing return materials authorizations (RMAs)
• Uses company's resources to conduct investigations of customer issue
• Conduct audits of customer fulfillment rate with all Managers and measure performance indicators such as time taken to fulfill an order
• Works with Staff to ensure that orders are delivered
• Train frequently with customer service staff, often to give customers accurate knowledge of product and services
• Monitor incoming and outgoing calls for issues with customer support
• In addition, aware if there are faults in warehouse products, particularly if these pose a threat to workers' health and safety.

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
• Operating cash registers, managing financial transactions, and balancing drawers
• Achieving established goals
• Directing customers to merchandise within the store
• Increasing in-store sales
• Superior product knowledge
• Maintaining an orderly appearance throughout the sales floor
• Introducing promotions and opportunities to customers
• Cross-selling products to increase purchase amounts.

• Resolved customer complaints or answer customers' questions regarding policies and procedures
• Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
• Discussed job performance problems with employees to identify causes and issues and to work on resolving problems
• Trained or instructed employees in job duties or company policies or arrange for training to be provided
• Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action
• Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
• Recruited, interviewed, and selected employees
• Interpreted and communicated work procedures and company policies to staff.

• Can drive successfully a light vehicle, such as a box truck, with a capacity of less than 26,000 pounds Gross Vehicle Weight (GVW), primarily to deliver or pick up kitchen cabinets from clients, deliver to homeowner, and/or designated area
• Loaded and unloaded vehicle picking up weight of 75 pounds or more
• Keeps a log for gas, mileage, delivery times & dates accurately
• Calls clients prior to delivery
• Kitchen cabinet package transport.

• Directly supervise and coordinate work activities of cleaning personnel at Walt Disney Hotels, Amway arena in Orlando, The Citrus bowl in Orlando; Different office sites, Level 1 cleaning of clinics, and other establishments at Florida A & M University at Tallahassee, Florida
• Communicated with customers & clients on event planned cleaning procedures
• Prioritized Events & calendar schedules
• Budgeted the scope, as well as, payroll & manpower hours
• Supervised 50+ employees at one time
• Administered Vektr inspection for customers
• Joined my team in cleaning, stripping & waxing floors, pre, during, & post cleaning, etc.

• Perform tasks involving physical labor at building, highway, and heavy construction projects, tunnel and shaft excavations, and demolition sites
• May operate hand and power tools of all types: air hammers, earth tampers, cement mixers, small mechanical hoists, surveying and measuring equipment, and a variety of other equipment and instruments
• May clean and prepare sites, dig trenches, set braces to support the sides of excavations, erect scaffolding, clean up rubble and debris, and remove asbestos, lead, and other hazardous waste materials
• May assist other craft workers.

• Keep buildings in clean and orderly condition
• Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish
• Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of the need for repairs, and cleaning snow or debris from the sidewalk
• Built a crew of workers to properly clean buildings such as the UCF arena, the Citrus Bowl, the Amway arena, & the Wide World of Sports.

• Plan, direct, and coordinate human resource management activities of an organization to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance
• Handled 150+ employees at a time
• Managed payroll & distributed payroll to employees
• Received any billing receipts; billed all major construction companies
• Made orders as well as received orders
• Knowledge in tools & equipment
• Communicated & met with Partners.

• Receive and disburse money in establishments other than financial institutions
• Usually involves the use of electronic scanners, cash registers, or related equipment
• Often involved in processing credit or debit card transactions and validating checks
• Handled multiple cashiers
• Deposited cash in registers to the bank
• Answered phones; relayed messages
• Kept an account of prep food to different companies.